I purchased the Metal Stand bed in January and it collapsed just 2 weeks after I received my order, I complained to customer services and received new parts to replace the damaged. I also went out of my way to purchase metal washers and rubber feet for the bed to further prevent this happening again but to my frustration, the bed has collapsed again so I have now revirted to sleeping on my sofa until I can get this issue resolved with customer services.
I would rate the bed 0 stars if I could - I hugely regret this purchase. Terrible quality and design! The services I’ve received through customer services has also been pool - your emails get ignored and your calls are left on hold and bounced around the call centre.
I have tried to leave a review on the Metal Strand bed on the official Benson For Beds site but they are rejecting my review and will not publish it.
All in all, a pretty awful experience.
6 years ago
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