Unfortunately what started with a great support at the store finished as a nightmare with a lot of mistakes from Bensons for Beds, I had a terrible experience with this store, and I DON'T RECOMMEND AT ALL!!! I choose a bed, paid the deposit, and waited until I get my new address to finalize the zero interest application (I was moving home, and the delivery would be after I move to the new address, and was necessary use the new address in the application). More than a month later, when I went to the store to finalize the application, I was informed that because I still don't live in UK for more than 3 years I could not apply for interest free, and I should pay the balance in advance or I would loose my deposit (the store at side where I bought the sofa didn't create any problem with my application). I was not counting in my budget to pay all in advance, but I had no chance and I paid all in advance, and booked the delivery of my bed for 21st of June, and made very clear that I would need the bed on the exact date, because I would not have any bed anymore. On 21st June I stayed at home waiting for the delivery, but for my surprise the bed didn't arrive. I called customer service, and they said they had a problem in the warehouse and would not deliver. They didn't bother not even to call me and let me know I wouldn't have my bed. I asked for some provisional solution, maybe send me a foam or an air mattress, but they said nothing could be done, and I would receive my bed only on 25th June. I arranged a duvet for me and my wife sleep on the carpet first night, and next day I spent 90 pounds to buy 2 cheap foam mattress to sleep (I have back problems and can't sleep in a air mattress at all). But for my surprise I was informed by Bensons for Beds they would delay the delivery again, because somebody made a mistake and saved the wrong address in the system, an then I would receive my bed only on 27th June (2nd delay). When the date arrived I didn't go work again and stayed at home waiting for the mattress. When was 5pm I started to get worried and called customer services again. They didn't know how to explain what happened, but for some reason THEY CANCELLED THE DELIVERY AGAIN!! I would not receive my bed on 27th, BUT ONLY ON 5TH JULY!!!!!!! It's unbelievable! I lost 3 working days waiting at home to receive the bed (that means more than 300 pounds) plus 90 pounds in two mattresses. Almost 400 pounds expensed to receive the bed I paid 800 pounds. And the customer service offered me 15 pounds to compensate my troubles!! That's insulting! I'm extremely disappointed with Bensons for beds, and I'll do my best to alert other people to not buy from them and not have the same problems.