Absolutely appalling service. Expecting delivery of two beds today but got one complete but 1 with no mattress . Delivery drivers advise we should get loan mattress although we were not advised our own was not coming so we had disposed of our bed. Customer service team appalling - definitely not customer service trained. I was told I was a demanding customer expecting a mattress and I should not call clicking a finger expecting it to be resolved. Local store (Warrington Michelle) very helpful and advised there was a mattress available but this was not approved by central office. I have been told an airbed is acceptable until we receive ordered mattress although they cannot even give a date for delivery. Customer services not bothered in any shape or form about this experience. Waited on the phone for 1 hour 20 Spoke to David Burton (god love anyone else who does) and he was obnoxious to say the least. If I could score less than 1 I would