Bought a sealey bed from bensons ( buy direct from Sealy ) mattress developed a fault bensons were not interested and wanted and independent and only activate the 5 year guarantee when a there is a report to confirm a fault at my expense as I have had it over six months .used homeserve who they recommended ( DO NOT USE THEM THEY ARE IN WITH BENSONS ) they said no fault!!! Check the photos I contacted Sealy who right away said there was a fault they contacted bensons and instantly I have a replacement on it’s way. morale to the story is buy direct from Sealy NOT FROM BENSONS and still waiting to hear about me getting my £48 back for the report