Everything went wrong and still going on . Bought a bed in Orpington branch after only two weeks it dipped in the middle by 6cm I complained as bed was expensive, after that they sent a man to check it and agreed it was foully, they never contacted me after that or got back to me , I had to keep calling them to ask what they were doing about it to which they said “ do you want us to replace it “ really ? Obviously I did but no email etc . After another 6 weeks they replaced it . After another 10 days I noticed the new mattress doing exactly the same, I thought it can’t be . Maybe imagining it But when I slept in it I could feel it dipped in the middle . I got onto them again and still they never contacted me , customer services terrible, so eventually they sent another guy out he said the mattress had been damaged well I’m a pensioner and the guys who bought it in were not great , it was definitely dipping in the middle, He left I didn’t hear for two weeks and so I CALLED THEM AGAIN ! After waiting on the line half an hour they answered only to tell me they are not going to replace it or get a refund . So after only 6 months since I bought the bed two mattress faulty I’m stuck with a bed over 1.200 that is not fit for purpose. Disgraceful in my opinion. I will take it further. I asked to talk to a manager and they said they can’t do that . I’m so dissatisfied and upset 😡 by BENSONS. Just a con in my opinion,