BEWARE - REFUNDS GIVEN WITH A 20% CANCELLATION CHARGE. I.E. YOU ONLY GET 80% OF THE COST REFUNDED (unless the items are damaged!) Even when packages are unopened. Wanted to return 2 x Headboards as they are too big for the room and the colour does not match the Divan colour. The Salesman did not make us aware of the cancellation Charge when we purchased. We spent £1999! Assembly charge - paid £20 for the delivery driver to screw 4 feet on to one bed. Customer Service telephone line incredibly long wait. 41 minutes was the longest queuing time. My worst buying and Customer Service experience ever. NO CUSTOMER LOYALTY.