Excellent service from start to finish. Shop staff explained the different options, allowed us to use the mattress simulator to determine required hardness etc, and informed us of delivery options and dates. We ordered an ottoman bed and mattress which were delivered on the date specified, and we were kept informed on order progress via text message throughout the process. On the day of delivery we were emailed a link to see exactly where the delivery driver was and we could predict the arrival time down to 10 minutes. The delivery team were efficient, placed the items in the required room, and were very careful not to cause any damage. Assembly of the bed frame was straightforward, too about 2 hours for 2 people to complete, and the quality of all items was excellent. After reading all the negative reviews (after ordering) I was a bit worried, but in my case everything was done perfectly. I would not hesitate to recommend.