Bed delivered on time I paid for install/assembly. Wasn't assembled correctly base wasn't lived up found a bolt for holding base together was missing also one foot broken. Contacted customer support was told they would send out a foot and bolt and once it arrives we then phone again and wait until it eventually gets answered to book an "engineer" to come and fit parts. Bed arrived in 4th Feb Reported problem on the 5th was told it could take 28 days for parts to arrive when they did arrive we booked an engineer we received a text that the engineer would be here on 24th Feb between 4 and 5 well guess what it didn't happen. I contacted Benson beds customer support to be told we don't do the repairs we pass that to another company here is their number, not oh sorry about that we will look into it and get back to you. No they are not interested they have the money.. I did try to contact the other company but as it was now after 5 they are closed. After sales customer service NONEXISTENT...