Absolutely awful. We ordered our bed and firm mattress in January, they arrived in February. I suppose we're `lucky' they actually arrived! Within a week the mattress had sunk and we have 2 body shapes dips in the mattress. Then the bed started creaking and squeaking. We got someone from Bensons to inspect it as we werent happy and wanted to exchange it.... His response was priceless - it's our fault because we've sat on the edge of the bed!!! 😂 How are you meant to get into your bed!!! DO NOT BUY FROM BENSONS. AVOID AVOID AND TELL EVERYONE ELSE TO AVOID TOO!!!