I had a complaint about a mattress less than a year old and only bought as a guest bed so only been used a about a dozen times. was told I needed to have a Technician check it because it was over six months old and I had to pay £48 for the technician. I refused and asked them why was there was no mention of this under the guarantee. to which they said because they didn't think they needed to. so now I will contact the ombudsman because I will not pay for the technician so they won't do anything DO NOT BUY! from this company! Customer service is certainly not for the benefit of the customer. They do not deserve to stay in business