Spent £570 on a mattress 2200 sprung slumberland ...came on time and was very comfy until some of the springs collapsed after 5 months I weigh 64kgs so not a heavy person .. I contacted Bensons via email and like everyone else heard nothing for weeks....I sent photos which clearly showed the issue....I received an email yesterday stating that if I paid a technician £100 for him to do a report to show the fault - it would take a technician its very obvious .I made it clear I would not be doing this as I was already out by the cost of the bed and truly I would not trust this company to refund/ pay back the £100 or replace the mattress.....don't use them I certainly would never recommend them to anyone