DO NOT BUY ANYTHING FROM BERRYLOOK!
The company do not adhere to their returns or refund policy.
I returned 7 items which were far too small. 1 was ok.
I first asked for a replacement of the items in the correct size.
After 3 months of waiting for the goods to arrive I asked for my money back.
So far I have not received a satifactory reply to my numberous emails or any refund.
Firstly they offered me half the money they owe me. Their justification for this was that I had returned the goods to the UK address rather than China. They had not given me the address in China despite my asking for it on 3 occasions!
The next offer was a voucher for less than half the amount they owe me.
The last email offered me even less money than this.
Every email is answered by a different person who does not take the trouble to read previous correspondence.
This company is a disgrace to the retail industry and to the good name of products coming from China.
5 years ago
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