“I ordered 3 items from berry look a couple of years ago one item was too small, one item was totally different and cheaper than what I ordered and other item didn’t suit me.
They are impossible to contact, I ended up sending an email, and I had to prove that they sent the wrong item with a photo and the receipt.
They did not want to know about they other things in the order.
They do not have any English speaking staff in the company. I ended up communicating with someone through email. He said I could send the items back to a Chinese address or the other option was they would give me a $39 voucher towards the next purchase, a quarter of what I spent.
It was a very stressful experience. I would advise customers to NEVER SHOP At this company. Customer service is appalling
.”
“Bought a black dress that promised to make me the belle of the ball. Instead I ended up looking like I was auditioning for a role in Pretty Woman, as the size was incredible small and you could see everything! Thankfully I never paid much. I then read the reviews and other women had experienced the same thing when buying from the berrylook.shop . I would proceed with caution with buying since the sizes come super small and are not the same as US sizes.”
“NEARLY 5 YEARS AGO I ORDERED GOODS FROM THIS COMPANY PAID IN ADVANCE. ON RECEIVING I FOUND THAT THEIR SIZES DID NOT EVEN MEASURE THE SIZES STATED. THERE WAS A RETURN ADDRESS ON THE PACKAGING, SO RETURNED THEM. AFTER HUNDREDS OF E MAILS AND LETTERS LETTERS I AM STILL WAITING FOR A REFUND. MY ADVICE IS DO NOT DEAL WITH THIS COMPANY.”
“This co. is totally bogus. I ordered a blue winter coat, I was sent a black "coat" in a different style. The "coat" had no lining whatsoever. What kind of winter coat doesn't have a lining? I was told I couldn't return it, they offered 50% of my original payment. Things got worse from there. I wouldn't use this co. again if they were the last co. on the planet. The products are shoddy and their customer service is nonexistent.”
“I SHOULD HAVE KNOWN BETTER!!!!!!!!!!! DO NOT WASTE YOUR TIME OR MONEY ON THESE LOSERS. I MADE TWO DIFFERENT ORDERS AND DIDNT GET EITHER ONE. THEY SENT SOME UGLY CHEAP PIECE OF FABRIC WITH HORSES ON IT!!!!!!!! IM A SINGLE PARENT AND WAS TRYING TO BUY MY KIDS DRESSERS!!!!!!!! I JUST GOT A NEW JOB THAT REQUIRES A LAPTOP. NOT ONLY HAVE I BEEN PROMISING MY KIDS THAT I BOUGHT THEM DRESSERS BUT I ALSO HAD A REALLY GOOD JOB THAT I JUST LOST BECAUSE OF THIS FAKE BS COMPANY THAT IS STEALING OUR MONEY. WHY IS FACEBOOK ALLOWING THESE IDIOTS TO ADVERTISE WHEN ALL THEY ARE DOING IS STEALING FROM US. THESE PEOPLE ARE HORRIBLE!! BEWARE OF THIS FAKE COMPANY FROM HONG KONG. THE FEDS NEED TO GET THESE MFS.”
“If it looks too cheap to be good, then it probably isn't. A $32.00 coat can not be anything wearable. Buy local, buy used, find a tailor or alterations person or learn to sew.”
“If I could leave no stars I would. Wrong size, wrong colour, totally wrong item and some kind of polystyrene fabric, no point chasing, buyer beware.....”
“CHINESE FRAUDSTERS BASED IN HONG KONG
PLEASE REPORT THE COMPANY ON GOOGLE ADS.
ORGANISED CRIMINALS OPERATING UNDER THIS BERRYLOOK NAME TO DECEIVE YOU ACTUAL COMPANY THESE CROOKS USE IS:
COMPANY IS REGISTERED AS
ENDEAVOR INTERNATIONAL ENTERPRISE HONG KONG LIMITED
Company Number
1025177
I CALL EVERYONE TO REPORT THIS COMPANIES GOOGLE AD THEY USE TO LURE YOU IN. PLEASE REPORT THE COMPANY ON GOOGLE ADS.
THEY WILL STEAL YOUR MONEY AND KEEP SENDING YOU AUTOMATED REPLIES.
I AM IN THE PROCESS OF CONTACTING THE BANKING SYSTEM TO REPORT THE ONGOING FRAUD AND START LEGAL ACTION. I SUGGEST TRUSTPILOT CONTACTS ME PRIVATELY TO START A CLASS ACTION LAW SUIT WITH ALL OTHER PEOPLE THEY HAVE SCAMMED AND DEFRAUDED TO SHUT DOWN THIS SCAMMERS WHO HAVE BEEN ALLOWED TO OPENLY STEAL FROM PEOPLE.
ALSO PLEASE REPORT THIS COMPANY TO ALL WEB HOSTING COMPANIES AND GOOGLE ADS WHOM THEY USE TO PAY FOR THEIR LOUSY AD TO COMMIT THEFT GOOGLE IS TO BLOCK THIS COMPANY PERMANENTLY AND ANY OTHER FAKE COMPANIES THESE THIEVES CREATE TO STEAL AGAIN.
THEY HAVE GIVEN MULTIPLE ORDER NUMBERS
028235481 AND THEN Order Number: E2221754
THE FULL AMOUNT STOLEN BY THESE THIEVES FROM MY BANK ACCOUNT HAS NOT BEEN RETURNED BY THEM. THEY STOLE BY MEANS OF FRAUD AND DECEPTION £67.93 UNTIL THIS AMOUNT PLUS COMPENSATION IS NOT RETURNED LEGAL AND BANK FRAUD ACTION WILL CONTINUE TO BE EXPEDITED.
Reply from Berrylook
"Hello Naseem,
We are very sorry for what happen. Please give us a chance to fix this and help you. Kindly provide us our order number and email address where we can talk and fix this with you.
We are hoping for you kind cooperation for us to fix this."
ALL LIES THEY HAVE BEEN GIVEN ALL THE INFORMATION AND TIME THEY HAVE REQUESTED AND THEY HAVED NOT RETURNED THE MONEY THEY HAVE STOLEN AS THEY ARE ORGANISED CRIMINALS”
“Not even worth the obligatory one star! Delivery took well over six weeks and the dress I ordered was the wrong colour and size...not to mention that it looks nothing like the picture and is of very poor quality.
They want ME to pay to return it for a minimal refund.
Live and Learn! This company is a money-grubbing SCAM!”
“they tell you that it has been deliver when it most assuredly has not. Try and prove it and they just say we sent it. We can't be wrong, but offer you a refund of less then 3/4 of what you have spent. Shame, shame, shame”
“spent £100 what a mug! Sizes were not right and none of the items looked like the photos, I sent 2 items back cost £15 postage. still no refund they keep asking for proof of posting which I have sent. They have no intention of refunding also I had bought these for summer holiday, they arrived 2 weeks after the break. don't buy from this company, much easier to buy locally at least you can try on and still get a refund if necessary. so it has cost £120 and no refund a complete rip off.”
“I placed an order for a dress snd a tunic top. The shipping was almost as much as the top. They canceled the dress but didn’t give any credit to the shipping.
I waited awhile and ordered the dress again in the next size up. After waiting 2 weeks they canceled the order again.
I wish I had looked into this company more carefully. I purchase from China on a pretty regular basis. This is the only company that disgust’s me.”
“I ordered 3 dresses, size S but got 3 dresses, 2 size M and 1 size L. I returned the dresses per their instructions. After 3 months of trying to get my money refunded (30 or more emails), I finally gave up. Do not buy from Berrylook. There is a good reason they have a 1.2 rating. Hard to believe that 4% of real reviewers recommend Berrylook!”
“If I could give them a NEGATIVE rating I will. Bought 4 items, based the sizes from their size chart. Received products after 4 months and NOTHING fit. The information being given on the size guide is inaccurate. I kept one item and just decided to give it to a friend and returned the 3 others. Contacted them through e-mail and they keep on sending me the same emails asking for tracking number. I mailed out the returns, items were delivered and accepted. I printed and emailed to them the proof of delivery. That was like a month ago. NO REPLY FROM THEM. I sent them emails everyday. I even went to the extent of threatening them that I will report them to BBB if no refund will be given to me. Didn't work. Never heard from them again. This is a lesson learned for me. Now I think my $160.00 is money down the drain. DO NOT BUY ANYTHING FROM THIS WEBSITE!!!! You will regret it..”
“Customer service is a farce, products are not what is advertised, items are poorly made with buttons missing, flimsy material that falls apart, boots that are advertised as leather are some sort of rubber and shirts so poorly made and sized that it's impossible to understand what kind of patterns they sew from. I'll be sending pics later. It was a miserable experience. This company is advertised in one site that they're from Hong Kong. They're not. The product is made in some province in China. I know because I spent $80 to send the items back to have them refused and sent back to me. I used paypal and they were useless and Synchrony Bank won't stand with their customers either. This company may have sent a product after being paid, but the product wasn't as advertised and in my book that's FRAUD.”
“The only good thing about my experience is that I learned what NOT to look for in an online company. I never did my research, never knew they were in China and I got burned. I ordered $95 worth of clothing and not one piece fit. I wear an XL and these dresses were maybe a size 6. It took 2 months to get here. Very poor quality. They refuse to give me an address to return it. So, I'm stuck I guess, but I will do my best to warn others. AND I WILL!”
“We ordered nine blouses and one cap. Only recieved one blouse. The tracking number said delivered and signed for. Neither is true. I would not trust this company. If you fall into this trap you deserve what you don't get.”
