Purchased a dryer from Pacific Sales - great experience - delivery scheduled and dryer delivered and installed 11/2/2020 without issue. Delivery persons failed to look at the delivery order and therefore did not reverse dryer door hinge - which I paid $49.99 at time of purchase. (I wasn't present but working at time of delivery so unable to confirm this was done). I called within 10 minutes of delivery persons leaving my home, only to be told I need to call in 48 hours as I am still in the system so they cannot schedule another appt. I call back, am told someone will call me. 4 days later I receive a text (Sunday evening 11/15/2020 at 7pm) saying they will be at my home Mon am between 7a-1p and if needing to reschedule to call between 9a-8p Central time M-F. Seeing that I will be at work during that time, I called first thing in the morning and spoke with someone who said they were in Guatemala City and they couldn't understand me well, they spoke with a fairly thick accent and broken English. I was told my appt was cancelled, which took almost 15 min to just do this, and at this point I need to leave for work (will lose cell service in my garage), so I ask if he can call me back - he tells me yes and confirms my number. Never heard back. About an hour later I receive a call saying they are at my door (entirely different person from So. Calif - she said they had nothing to do with rescheduling/cancelling and couldn't help me). I now called back and rescheduled for Tues 11/24 between 12p-8p (also spoke with someone with a thick accent, but she seemed to understand me).....we'll see what happens. Terrible communication with a disconnect and one end has no idea what the other is doing (sounds like 2 different countries!).