I purchased a laptop, the salesman said he would give me a protection plan at a reduced rate. I thought it was a geek squad plan. One month later my laptop was stolen. After making a police report I called to cancel the policy. I was told that the protection plan was not a help plan nor did not include theft. They would not reimburse me for the plan which was of no use. This is not great customer service. When I replaced the laptop I went directly to the HP sales line. Before you purchase any electronics do not get get fooled into buying a plan for $200. that is of no use. They would not make any concession even though the laptop has been stolen. Very Bad Customer Service!