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Best Buy Reviews

1.4 Rating 1,528 Reviews
8 %
of reviewers recommend Best Buy
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They’re the kind of professionals who go above and beyond — trustworthy and truly dedicated in doing an amazing work
Best Buy 1 star review on 11th April 2026
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Posted 1 week ago
This service offers a seamless and modern digital experience. Everything is designed with the user in mind. Performance is stable and dependable. Issues are resolved quickly by support. Highly efficient and trustworthy.
Best Buy 5 star review on 4th April 2026
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Posted 2 weeks ago
Their professionalism and efficiency were key in resolving my withdrawal issue. I’m grateful for their transparent communication and honest approach. They managed my situation with care, offering reassurance throughout the process, and their well-structured method helped achieve a positive outcome.
Best Buy 1 star review on 24th March 2026
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Posted 3 weeks ago
For a long time, I felt completely stuck and didn’t know who to trust. Every attempt I made on my own just led to more confusion and frustration. It honestly started affecting my mood and daily life. When I finally reached out to Paradigm Recovery Firm, I wasn’t expecting much at first. But their quick response and calm, professional approach immediately reassured me. They took their time to understand my situation and made me feel heard, which meant a lot during such a stressful time.
Best Buy 1 star review on 21st March 2026
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Posted 4 weeks ago
After experiencing several frustrating setbacks, I finally found a team that offered clear guidance and a structured approach. Their consistent updates and professional handling of my case helped restore my confidence and made the entire process much easier to navigate.
Best Buy 1 star review on 19th March 2026
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Posted 1 month ago
I encountered a technical issue with my brokerage portfolio that left me unable to withdraw funds. Robinson provided prompt and effective assistance. Their team was professional, responsive, and clearly experienced. I’m very satisfied with the outcome and would not hesitate to recommend their services.
Best Buy 1 star review on 18th March 2026
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Posted 1 month ago
There team demonstrated exceptional transparency, responsiveness, and support throughout the entire process. They guided me through each stage with clarity, transforming what initially felt overwhelming into something completely manageable. I greatly appreciated their honesty and open communication. I would confidently recommend them to anyone in need of reliable, trustworthy assistance.
Best Buy 1 star review on 12th March 2026
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Posted 1 month ago
Working with Paradigm Recovery Firm was a great experience from beginning to end. Their team is highly knowledgeable, responsive, and committed to ensuring that every client receives the best possible support. They handled every stage of the process with care and precision, and I appreciated how they took the time to explain everything in a way that was easy to understand. The platform itself is very user-friendly and efficient, allowing complex processes to be managed smoothly without unnecessary complications. Their dedication to quality and their strong focus on customer satisfaction really set them apart. Communication was consistent, honest, and reassuring throughout the entire process. I would confidently recommend Paradigm Recovery Firm to anyone seeking reliable, professional, and results-driven services.
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Posted 1 month ago
Working with Paradigm Recovery Firm was a great experience from beginning to end. Their team is highly knowledgeable, responsive, and committed to ensuring that every client receives the best possible support. They handled every stage of the process with care and precision, and I appreciated how they took the time to explain everything in a way that was easy to understand. The platform itself is very user-friendly and efficient, allowing complex processes to be managed smoothly without unnecessary complications. Their dedication to quality and their strong focus on customer satisfaction really set them apart. Communication was consistent, honest, and reassuring throughout the entire process. I would confidently recommend Paradigm Recovery Firm to anyone seeking reliable, professional, and results-driven services.
Best Buy 1 star review on 11th March 2026
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Posted 1 month ago
Inability to communicate with local store to leave a message for the tech that came to me earlier. AI answered my call to the STORE'S number. Didn't understand request. Forwarded me to an overseas call center, then to 3 others, not to store. Finally a phone rang, then disconnected. Did this twice...... over almost an hour. Finally an automated voice asked for a call back number, given. No return call. Driving 30 miles to store tomorrow. Tech was personable, easily fixed my problems. Best Buy's customer communications skills will send me elsewhere
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Posted 2 months ago
Three months. Four delivery dates. Three days off work. Zero accountability. I ordered Café appliances from Best Buy on November 29, 2025. After repeated confirmations, unexplained cancellations, and a complete no-show delivery on February 9, 2026 (with no call, text, or email), Best Buy still could not tell me where my paid-for microwave was—or when it would arrive. Supervisors provided conflicting information, refused escalation, and continued to promise inventory that clearly did not exist. I canceled the order on February 9, purchased the same appliance from Home Depot the same day, and had it delivered without issue. I didn’t want apologies or gift cards. I wanted honesty, respect for my time, and delivery of what I paid for. Do better, Best Buy.
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Posted 2 months ago
achat d'une open box iMac 2020 27" mentionné état "excellent" I7 512Go et 32Go pour 1299$ mais 2 jours après paiement pas de chance produit non disponible ils me proposent un I5 sans compensation financière {environ 400$} de moins pour le processeur en leur faveur... mais je demande une ristourne car ce n'est pas le produit que je désire, ils acceptent 100$ oh quel beau geste! lol Je reçois le produit mais impossible d'installer l'update de software même par le support d'apple en ligne après 4 essais... prise de rdv chez apple pour le faire en physique au Genius Bar, mais impossible de l'installer trace écrite et officielle que l'ordinateur est Inutilisable certifié par Apple.bcp de temps perdu pour économiser de l'argent qui au final laisse un goût amer sans compensation financière de la part de Best Buy heureusement que j'ai été réactif et que j'ai pu tout effectuer dans mon 30 jours pour le remboursement. La seule bonne chose était leur rapidité de réponse des courriels mais bon ils vendent des ordinateurs non conformes à la loi de protection du consommateur. Dernière fois pour moi! vous êtes prévenu!...
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Posted 2 months ago
Great way to monitor both texts and calls, it monitors WhatsApp messages which is a great feature.
Best Buy 5 star review on 7th January 2026
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Posted 3 months ago
On 12/26/25 I went to Best Buy in Trussville, AL to look at microwaves. When I walked in the door I asked an employee standing at the front where the microwaves were. He said on the left side but never offered to help me. I went back and finally found them and after looking at them, I found an employee and asked if he could show me how to open the door on the one I wanted. He came over and showed me but never offered to help me and then left. I asked another employee if the one on the shelf was the one I would get and he said yes but never offered to help me. I had to go up front and get a cart, load it myself and take it to checkout. After purchasing it, no one offered to help me load it. (I am 74.) I would not have purchased from this store due to poor customer service but the price was the best I had found on this particular microwave. I was very disappointed in the employees and their lack of offering to help me. I do hope someone will step up and teach them the correct way to assist a customer.
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Posted 3 months ago
Bought item Best Buy app and try to return item due to misleading photo and description. Best Buy send me to 3rd party seller without knowing. The manager at the store was rude and did not want to help me return the item.
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Posted 3 months ago
This is the experience I got. I placed an order online with Best Buy, and got canceled automatically by them. They cited the reason was because the product has limited quantity, and would not allow to make more than one purchase. This was NOT on the ad, and furthermore, I did not place twice. I placed one and I realized I did not use my reward $, so I canceled it and place again, and got canceled. What is more is they took away and not reimbursed the reward $. Spent over an hour to chat with agent, just got pushed to supervisor who never shown up. They robbed away my award $.
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Posted 4 months ago
Customer service geek squad is terrible! Not enough help p. Have to make appointments and go back a second time. Our time is valuable as well as yours. Made two purchases recently and had issues with both. No help unless I pay more. Not good customer service, just another way to fill your coffers at my expense. Very unhappy
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Posted 4 months ago
Reaching out to Michael and his team was one of the best decisions I’ve made. Their team took my concerns seriously and guided me through everything with kindness and expertise. They communicated clearly, stayed consistent, and always made sure I understood what was happening. No pressure, no unrealistic claims — just genuine help. I’m very thankful for their service and highly recommend them.
Best Buy 1 star review on 21st November 2025
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Posted 5 months ago
They didn’t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution.
Best Buy 1 star review on 29th October 2025
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Posted 5 months ago
Thomas and their team were absolute game-changers for me. I came to them feeling completely stuck, but they made the whole process so much easier. They took the time to explain everything, no matter how many questions I had. What really impressed me was how patient and understanding they were. They never rushed me, and they always made sure I felt comfortable with each step. I truly felt supported every step of the way. If you’re feeling stressed or confused about anything financial, I can’t recommend them enough.
Best Buy 1 star review on 23rd October 2025
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Posted 5 months ago
Best Buy is rated 1.4 based on 1,528 reviews