“I bought a laptop online that was verified on the Best Buy website to be "open box - excellent condition" meaning "no physical flaws, scratches, or scuffs" and looks and performs as new. Well when I received it in the mail and opened it, this supposedly "excellent condition" laptop was filled with deep scratches as if a metal key had dug into it in multiple places on the top and sides up to 1.5 inches long in places and there were long scuff marks across the entire top of the laptop. When I took it back into my local Best Buy to see what they would do, the manager there said that laptop was in "Fair" condition at best and it probably didn't even get inspected...he said it was likely just returned by someone in this poor condition and thrown in a new box and shipped out to me! I spoke with 6 different Best Buy employees to try to get this resolved and no one would exchange it or offer a price adjustment or anything, which is outrageous to me when this was clearly false advertising and carelessness from the company. I can return the laptop but now all the prices have gone way up because the Labor Day sales are over and I'm stuck without a computer now. I will never shop with Best Buy again. Buyer beware, Best Buy has the worst customer service and VERY shady business practices!!!”
“I like their electronics section. More so, their staff since they know what they're talking about when I have questions about appliances. The in-store experience is great and if I have any tech support issues, they know where to direct me. Sometimes they do get busy when I need help and the check out lanes are long, but great overall.”
“I have just had the worst customer experience I can remember. I purchased a dishwasher from Best Buy, paying for installation and haul-away service.
On the delivery day, the driver — who was extremely rude — refused to install the unit because of a “plastic valve” issue. It would have been helpful to know this requirement before delivery, so I could have addressed it in advance. I had to reschedule, which meant my wife had to take another day off work to be home.
On the second delivery attempt, Best Buy sent the wrong product, again with the same rude delivery driver. He told my wife she should have gone outside and checked the product before it was brought inside — an unreasonable expectation given this is the job of the delivery team. He then reloaded the dishwasher and left.
When I contacted customer service, their tone and attitude were just as dismissive and unprofessional as the driver’s. I have since canceled my order and will most likely never set foot in a Best Buy again. This entire experience was frustrating, unprofessional, and deeply disappointing.”
“Garbage. Quick to collect your money and when you need after sales support — GOOD LUCK! You can’t even reach a local store! Cutting costs and also hurting their customers. Love to see them go under. They used to be so good.”
“We bought a refrigerator at Best Buy, as our existing fridge had died.great price on the perfect refrigerator, but it couldn’t be delivered for 8 days. Not what we wanted, but we took it. A few days later I got a series of texts telling me that I needed to schedule my delivery. But, when I clicked through it showed conflicting information … both a statement that we needed to schedule as well as the schedule date that was already arranged. A day or two later I got another text telling me my delivery date was changed… 4 days further out. No explanation and no apparent concern that we didn’t have a working fridge in the house.
Lots of phone calls and no clarification. Finally, after an email to the CEO, I got a call from someone in the Escalation Department. She explained that the fridge that was supposed to come to us from the LA area was no longer available due to a mix up on their end, and our fridge was in Phoenix. She guaranteed me it was there, but couldn’t move up the delivery… they were allowing 7 days to move it 400 miles.
3 days later we got another barrage of mixed message texts and this time the escalation specialist wouldn’t call me back. I finally got someone who told me it was going to be late and we needed to reschedule out another 4 days. Now the questionable delivery would be on the same day we were hosting a dinner party. After buying a different refrigerator at Costco, to be delivered in 3 days, we went back the store and canceled our purchase. And, with that, I have walked out of a Best Buy for the last time.”
“Best Buy advertises a product online at $179.00 ($20.00 cheaper than competitors) to hook you in to click on their website and then they charge you $199.99. When asking for an adjustment credit to my account at their store at 237 Cross Road in Cary, NC, the different staff and junior managers give you the run around, all trying to inconvenience you as much as possible with time delays, so you give up on your quest to get the proper adjustment to your account. When trying online to remedy the situation a 24/7 customer service number is always ready to hang up on you when they realize you are asking for your money back. What they are doing is not correct and it is called "False Advertising". I am sure we have laws to prevent this type of activity. I want Best Buy to refund my overcharge without delay.”
“I was looking for connectors for my ROKO TV for my VCR and Dom R and Skylar S were very helpful on finding what I needed. They even were able to get me money back on a ROKO TV that I had purchased that had a discount of 50% of the purchase price.”
“Frustrating Experience with Price Match Policy
I recently attempted to purchase a SanDisk Extreme SSD from BestBuy.com listed at $149.57. Before placing the order, I checked Amazon and found the exact same product (same model number SDSSDE61-2TOO-G25 and UPC code 619659184674) for $119.99. Since Best Buy advertises a price match guarantee with competitors, I expected they would honor it.
I called customer service, and after being placed on hold for over 10 minutes, I was told they would not match the price. No clear reason was given, and I couldn’t find anything in their policy that excludes sale prices from competitors. It felt like a waste of time — both for me and the representative — when the policy should be clearly communicated upfront.
If Best Buy won’t honor their own price match promise in such straightforward situations, it’s misleading and disappointing.”
“Zero stars for Best Buy. We had a fraud happen to us and they have completed ignored every attempt to contact them with our case/ proof. We continue to pay for items that were purchased in other states somehow fraudulently by some scammer with a card in our name. Best Buy allowed this by not even trying to investigate, or contact us, like they said they were going to three or four times. All to the tune of thousands of dollars we are stuck paying for. Boo for you Best Buy boo. 👎🏼 If I was the CEO I'd be embarrassed 😳 what a shame”
“Purchased a TV from Best Buy online. It was available for pick up that day or free delivery a few days later. I chose delivery. Best Buy called to schedule delivery. The day before the scheduled delivery Best Buy called to confirm the delivery. THE DAY OF DELIVERY they call back to say they don't actually have the TV and have to reschedule delivery for a later date. WTAF! How does Best Buy stay in business like this? Immediately canceled the order and am buying from their competitor. Avoid Best Buy unless you just want your time wasted!”
“I bought a TV about 6 months ago for 2800 Dollars from Best Buy.
TV suddenly powered off and stopped working yesterday
I went to Best Buy this morning and they told me they cannot do anything and I have to contact Samsung. They did not even provide a phone number for Samsung support.
I regret buying TV from them. Their customer support is really bad and they do not take any responsibility for the items they sell.”
“A very strange story with delivery: I bought a washing machine from an exhibition (from the sales area), did not arrange delivery, the next day I decided to buy a dryer also from the sales area. When I started discussing delivery, it turned out that 1) Free delivery is not provided, since this is an item from the sales area, not from the warehouse. 2) You need to order a separate delivery for each unit, because they are not purchased in 1 day and for one transaction (?). 3) The delivery company located at the store will not deliver my goods, because the goods are from the sales area (!), and not from the warehouse, 4) The delivery will be carried out by a third company, about which no one knows anything, including the delivery date, "they will call you themselves". All this despite the fact that the delivery cars from the store are parked in front of the store and the drivers are free. There is one answer to any question: "nothing can be done, that's how the system works." So make changes to the system, if it is unfriendly to the client, work on it. In the end, I hired a separate driver and helped him with unloading in order to receive my goods on time. It's a shame that a large retail store has such service.”
“Best Buy has the absolute worst customer service EVER. I purchased a laptop from Best Buy through their eBay storefront on 06/26 and paid for overnight delivery. I knew it wouldn't ship until 06/27. When my order updated its tracking on 06/27, they sent it out as regular standard delivery, which would take over a week to arrive. When I called and asked, I got hung up on 2 times, and the last time, the only thing I was told was that I would receive a refund of the overnight delivery but that would take 5-7 business days more after the delivery but would give me no email, confimation number or anything to actually confirm this. I spent 2k on a laptop for work and paid the overnight charge as I NEEDED this computer for my freelance work, and Best Buy took my money and lied to me, and now I'm left wondering if I will still retain a client for my freelance work because I can't work on their project.”
