“Worst experience with Best Buy, will never shop there again. I purchased a refurbished MacBook on July 11th, and by the end of October the motherboard had failed and the laptop would not turn on. I'm on a fixed income and this was a significant loss for me.
When I contacted Best Buy about the issue, they basically told me "too bad" and refused to provide any assistance or remedy the situation. There's no way the motherboard could have failed that quickly with light usage, this was clearly a defective product that they sold me.
Best Buy's customer service is non-existent. They took my money, gave me a faulty laptop, and left me high and dry. I see many other reviews just like mine - it's clear they don't stand behind their products or care about their customers.
I'm extremely disappointed and will make sure to warn everyone I know about the deceptive and unethical business practices at Best Buy. Do not shop there, they will gladly take your money and leave you with a broken product with no recourse. Absolute worst retail experience I've ever had.”
“Debería dar 0 estrellas. Irresponsables, agresivos, maleducados. hace 10 dias que trato de que instalen la tv que compre para black friday hoy 12/10, siguen sacandome dinero para intalaciones ficticias que nadie viene a hacer”
“they send defective piece even after claiming that it was inspected. Now they are refunding money but not compensating for missed opportunity to buy again as it was black friday sale.
other vendors were selling around same price. Now every one has increased price
their suprvisor on recorded line is happy to admit that inspite of lapse from their side they will not do any thing other then refunding price”
“Terrible Experience – Never Received My Apple Watch 10.
I am beyond frustrated with Best Buy. I ordered several items totaling over $1,000 - one of the items (the Apple Watch 10), which never arrived. After reaching out to customer service multiple times, they refused to issue a reimbursement or send a replacement for this specific item. Despite providing all the necessary details and evidence, they simply dismissed my concerns.
This is unacceptable, especially given the high cost of the item and considering the other purchases I made. I trusted Best Buy to handle my purchase responsibly, but their refusal to address the issue or take accountability has been incredibly disappointing. I will not be shopping here again, and I strongly urge others to be cautious before making expensive purchases from this retailer. The lack of support and customer care is appalling.”
“Manada was delivering tvs to my neighbor now that I no this is what best buy hires I will only use Amazon for now on the disgusting behavior of the driver was enough to never use best buy again he was swearing at my wife and refused to move his truck from the middle of the road so we can go to work and he blocked the handicap spot so the cripple had to wait until he was done installing 2 TVs the driver kept saying f-u to my wife and he said you have to wait until we're done working the passenger was pointing and laughing as they made us 30 minutes late for work and disrespectful to the poor handicapped man there is plenty of parking even tractor trailers park here and don't do that this happened at 7:15 am this morning at the retreat at Lakeland apartments 5115 North socrum loop Rd Lakeland FL 33809 don't buy anything from best buy they do not have God in there hearts”
“I purchased a Hisense 100” TV and SANUS Elite Wall Mount under order BBY01-806996965417, scheduled for delivery on 11/30/2024, with installation on 12/3/2024. From the start, the order process and customer service were unacceptable.
First, I noticed the wall mount wasn’t included in the delivery with the TV. After contacting customer service, I was told the order was “placed wrong” and instructed to pick up the mount in-store, as shipping would delay it. I went to the store on 11/29/2024, despite ordering online to avoid this inconvenience.
On the delivery day, I took the day off work and was informed the delivery window was 11 a.m.–3 p.m. At 2:15 p.m., I called to confirm status and was assured I’d get a call 30 minutes before delivery. At 3:15 p.m., I was informed the delivery was canceled because “the driver had to go home.” Later, I was told conflicting reasons, including that the TV was “too big.”
Despite repeated calls to customer service, I was told to “wait for an email” to reschedule, which never came. Finally, on 12/1/2024, I received a text and call from a third party rescheduling delivery for 12/12/2024, 12 days late. Each interaction with customer service has been unhelpful, with broken promises, no callbacks, and no clear resolution.
I have fully paid for this product and service but have yet to receive the TV or a clear timeline for delivery. I expect immediate action to deliver the TV, an explanation for these delays, and compensation for the inconvenience caused. This experience is unacceptable, and I feel ignored by Best Buy.”
“I was promised over $300 in rewards that I was not able to get. Spent hours on the phone with customer service where they put me back on hold for 20 minutes more than bold faced lied to me that they put the rewards into their system. I can’t find them and the store can’t find them so I don’t have them. Your system beat me. No more energy to work on this with lies.”
“I have always loved Best Buy and felt like they had to get things going with high-end electronic products, which is why I come here for them and not a competitor. However, after purchasing a camera and lens set for around $1000, it arrived at my house today in an oversized box, 4 times the size of the camera box, with one piece of flat bubble wrap sitting in the box. The box was crushed, not entirely Best Buy's fault, but a smaller box and suitable packing material would have fixed this. So now I have a $1000 camera and lenses that banged around in a box with no guarantee they will work when the recipient of the gift opens them under the tree.
SHAME ON YOU, Best Buy; you are a niche brand. If you want that to continue to survive in the electronic world, fix your QC regarding packaging. You are selling expensive electronics, so treat them with care; it is all you have going for you. My camera box was not properly packaged, and I will most likely return the item and seek an alternative source. The next one from another source could not possibly be shipped worse.
I am so frustrated with this since I could have purchased it from anywhere, but it is the same price at all stores. I could have purchased directly from Canon for the same price, but I chose you. Heck I could have saved 5% if I purchased it from Amazon, but I chose Best Buys. I feel betrayed and will not be back. I have been loyal to you for 25 years, this was the final straw. You are detached from your customer and should quickly reconnect, or they will all be gone.”
“READ THIS IF YOU VERY MUCH DISLIKE LOSING VALUABLE TIME FROM YOUR LIFE- CLOCK.
I just got off of an hour and forty-five-minute customer service nightmare with Best Buy Customer Service. To help spare you the torture I just went through, I'll make it quick. If you run into an error with your online Best Buy purchase, be prepared for the ultimate run-around! DO NOT EXPECT A GOOD RESULT WITH THEIR TEAM IN INDIA! Hold times, wait times, being put on hold times! Almost two hours worth or nothing. They politely promise you the moon with a fence around it. and deliver you nothing but wishing you had that part of your life back! THE WORST customer experience I've had since I can remember. By, By Best Buy! I guess you'll forever be known to me as Best By By!!”
“I am trying to purchase a wireless receiver for my son as a Christmas present. The receiver is approximately $350 and includes installation. On Black Friday I made the purchase, along with a 3 year warranty and after I paid i was notified that no installation appointments are available. Naively I assumed that I would be able to schedule an appointment in the future if I communicated with an individual. I have a 7 page convo via the Best Buy chat feature and was able to do what I had already done on my own - 2 hours I will never get back. During the chat period I was also disconnected from the store three times. Today I went into the store and after speaking to 4 separate people a young man told me he could set up an appointment for me. However before setting up the appointment he told me that in addition to the $350 receiver I would have to purchase approximately $600 work of additional items including $260 worth of software. I do believe that the lure of "free" installation is false advertising. Further, had I been able to purchase online with the "free" installation appointment who knows what it would have cost me when I went to have installed - $600. Not sure what I will do but I can say that, having purchased many items from Best Buy, I am extremely disappointed with their advertising and customer service.”
“This store is not even worth one star! I ordered for pick up at 8 am (says on website orders are ready in an hour and you will be notified when ready). 7 hours later still no notification. Tried calling the store 5 times, no answer. Finally, about 3 pm someone answered and said my order has been ready for pick up since this morning. ????? I never got a notification. He said I could pick it up at the pick-up location. Told him I was busy now and I would pick it up tomorrow. I go in the next day, and it was not there. The rude guy at pick-up said it would be a 1-4 hour wait or longer! ????? I told him the guy on the phone said it was here at pick up. No sorry or empathy from clown boy. I asked to speak to the mgr. and he was actually somewhat nicer, in the beginning. He went and came back with wrong item. Then comes back and says they can't find it. ????? This store thinks 1+1 is 3! What is pick for????? I hadn't been to BB in 15 years!!! Wish it had stayed that way... but it will now!!! They've only gotten worse since my last experience. Here's the icing on the cake. I just called corp. and on the website it gives the number and location as Minnesota. A lady picks up with an indian accent (which I could hardly understand). I asked her is this corp. and she says no, it's customer service. I asked where it was located, and she said india. ????? She asked me to tell her what happened that she would take notes. So, after 5 or so minutes of talking to her I asked her if she took notes, she said yes, she has all the info. So, I ask her what the store was (she didn't know... because she was never taking notes at all!) WHAT A FREAKING JOKE!!!!! I really don't know how BB is still around!!! I put that in my last review 15 years ago! Well, stupid me for walking through their AWFUL CUSTOMER doors!!!! They lost a $225 sale, but the mgr. never said sorry. He was just glad to cancel my order and get rid of me. To order pick-up is a waste of time! This was my first time... and my last!!!!”
“I purchased a washer-dryer combo from Best Buy, and the entire experience has been a nightmare. First, the delivery was delayed twice without proper notification, leaving me scrambling to rearrange my schedule. When the unit finally arrived, the delivery team left it in the middle of my laundry room and refused to install it, even though I had paid for installation.
To make matters worse, the washer-dryer combo turned out to be defective. It stopped working within a week of use. I called customer service, and the response was shockingly unhelpful. I was bounced between departments, given conflicting information, and ultimately told it would take weeks to get a technician out to inspect the unit.
Now I’m stuck with an expensive, non-functional appliance and no clear resolution. This was my first major purchase from Best Buy, and it will absolutely be my last. Their lack of accountability and poor service is unacceptable. I would strongly recommend looking elsewhere for your appliance needs.
Brian”
“Subject: Complaint Regarding TV Delivery and Installation Delays - Best Buy Store, Richmond, TX
Date of Purchase: November 19, 2024
Store Location: Best Buy, 5340 W Grand Pkwy, Richmond, TX 77406
Key Issues:
1. Missed Delivery on November 22:
• Delivery and installation were scheduled for November 22.
• I stayed home all day, but no one arrived.
• When I visited the store that evening, the manager and technical support team promised delivery on November 27.
2. Missed Delivery on November 27:
• I took another day off from work to wait for the delivery.
• On the 27th, I received a message to reschedule again.
• Upon calling, I was informed the new delivery date would be December 5.
3. Store Response:
• When I revisited the store, the manager refused to take responsibility.
• The only solution offered was to cancel the order.
Impact:
• Time Loss: Two full days wasted waiting at home.
• Work Impact: Loss of professional productivity.
• Mental Stress: Unjustified frustration caused by lack of communication and accountability.”
“Do not!!Buy anything from this place unless you know what you need. They have people working there that don’t have a clue and will advise you to buy the wrong product and if by chance you don’t figure out it’s the wrong item by day 14 you are stuck with something you can not use and not even corporate will help you get a return or a store credit!!!”
“Best Buy – Store #1408 Cumming, GA
I brought my 8-year-old computer in for a diagnostic check-up, and while I was there purchased a new computer to have all my files moved over to. When I came back to pick up my two computers, I had the pleasure of working with Jonas Bagwell as my service representative. Jonas spent the time needed to answer all my questions and to help me by installing the programs I needed to do my work. He educated me on several things and assisted with excellent advice on others. I appreciated his time, knowledge and expertise more than anything else. He was patient and could explain everything in a way that a beginner could comprehend. I am very thankful to Jonas for making this transition to a new computer so exciting and smooth. I wish there were more Jonas Bagwell’s in the work place these days. He is a rare gem! Thank you!”
“We went out to shop for a new fridge at Best Buy. We was in the appliance section for a while and there was no one help us. We looked at those new fridges then we found a sale person walked by. We were asking for a professional sale man and he said that he will dispatch one to come over.
It took less than 5 minutes for a sale person to show up, but this guy talked too much and knew nothing at all. We requested for one of the questions and he could not answer, and he walked away.
We were very disappointed for that sale man. If I was him, somehow I could not answer a customer's question right away, I could ask for the customer's phone number and some sale person will call the customer back.
The sale man did not show his professionalism and we already got a fridge on order!”
“I bought a laptop 6 months ago. I declined their add on warranty with the Geek Squad. Today I noticed a bill on my American Express card for $49.00. It was for Trend Micro which I never ordered or wanted. Since their employees work on a commission be very careful with Best Buy they stick things in the sale that will appear later. Not a reputable company!!!”
