“Tried buying two phones, They didn't know how to do anything. We came back three days in a row, to be told "I don't know" I was horrified! A major corporation answering a customer with "I don't know" Tucson Broadway location, Jeremy manager, Michaela, no help. Ended up cancelling the phones, best buy credit card and will never return. Went to Verizon and got amazing service! Spent even more money with them! Got awesome phones and internet. Best buy is a poor run business. We will never return. It's a shame they lost us, we buy lots of electronics!”
“I returned a Macbook (that I paid in cash) to Best Buy over 16 days ago and still haven’t received my refund, despite being told multiple times (via email and phone) that it would be received within 5–10 business days.
Customer service has been completely ineffective — every time I follow up, I’m told “your check is arriving tomorrow” (this was said 3 different times) with no resolution, accountability, tracking or my money back.
By the way, we're talking me being out almost $1000 in cash without knowing if I'll even get my money back, so yeah, that hurts...
"Lucky me" that I’ve documented all communication and might have to escalate this to the Florida Attorney General’s office and file a BBB complaint.
I expected more from a company like Best Buy. Only today they mentioned they would be reissuing the check because there was a problem in their system, so God knows if I'll ever receive the refund. Delayed refunds with no explanation other than lies is just unacceptable.
I can’t recommend shopping here unless you’re okay risking delays, frustration, and not getting your money back.”
“I ordered a iPad, it was not in the box with the keyboard and pencil that I also purchased, I’ve reported that the iPad was not delivered and cannot get compensated for their mistake. I’m being treated like a criminal.”
“I purchased a laptop computer from the store in Springfield, MO. Eli was the associate that helped me. Eli was very knowledgeable, kind and patient. I felt he truly was trying to find the best fit for me.”
“I purchased a laptop, the salesman said he would give me a protection plan at a reduced rate. I thought it was a geek squad plan. One month later my laptop was stolen. After making a police report I called to cancel the policy. I was told that the protection plan was not a help plan nor did not include theft. They would not reimburse me for the plan which was of no use. This is not great customer service. When I replaced the laptop I went directly to the HP sales line. Before you purchase any electronics do not get get fooled into buying a plan for $200. that is of no use. They would not make any concession even though the laptop has been stolen.
Very Bad Customer Service!”
“I was quite taken aback, in a very good way, by the professional courteous sales agent, Connor. He was very knowledgeable and extremely helpful. He went out of his way to make sure I found exactly what I needed. Connor can be found at the Douglasville. GA., Best Buy Store. Thank you Connor you helped to make my shopping experience at this Best Buy store a pleasant experience.”
“I’m so glad I found Fred Mercy. They made a stressful situation manageable by staying transparent and supportive the entire time. Everything they said, they followed through on. Couldn’t ask for better help!
.”
“We bought several appliances from this store. They were Samsung products. I think at the time, they were having some kind of sale, on this product. My dishwasher is the worse one that I ever had. I will never buy another Samsung products again. And also not happy with the range that we got from there.”
“I went in to my local store, 000519-Douglasville, Georgia, to purchase ink for my printer. As I am a former employee of this store, I’m familiar with the layout but in spite of this I received a friendly greeting and helpful directions. As I was concluding my visit, I headed to the checkout and was warmly greeted by Jamir. This young man was friendly, courteous, knowledgeable and efficient! His exuberant demeanor and professional attitude made this quick shopping errand an actual highlight of my day. With the availability of online shopping, I often skip in-store experiences due to my work schedule, but Jamir made me WANT TO add coming into the store back to my errand routine whenever time allows. I hope this review reaches the right eyes. Jamir is a true asset to the company.”
“2nd time worse than first time. Bought a tv online. Best Buy kept sending me a window for delivery, driver showed up at different times and I never did get my tv. Tried to call customer service and they kept hanging up on me. Never will use Best Buy again!”
“I received a text from Best Buy stating there was an issue with one of my three large orders.
Two of the orders included multiple TVs, mounts, hardware, and installation services.
The third order included two refrigerators and a set of individually colored panels, totaling around 12 line items.
When I logged into my account, there was no indication that anything was wrong with any of the orders. I chatted with support, but all they could provide were the scheduled delivery dates — no real answers.
I decided to leave it alone and checked again about a week later. Everything still showed as "good."
Since I needed to reschedule the delivery dates anyway, I was able to reschedule the first two orders without issue. However, when trying to move the third order (the refrigerators), I found I could not reschedule it at all.
I contacted support again.
The first rep once again could only tell me the scheduled delivery dates — no explanation.
I requested a transfer to someone else.
The second rep, when trying to move the fridge order, discovered the order had already been canceled, even though nothing in my account showed any sign of it being canceled. No email, no notice, nothing.
The agent then had to manually cancel each individual line item from the order, which took over 20 minutes. (The system was running extremely slow — for example, when I tried rescheduling, each time I clicked to change a month it took 25+ seconds to load.)
After over an hour online:
We successfully rescheduled two orders.
One order (the refrigerators) was confirmed canceled — but only because I intervened.
Otherwise, I would have sat around waiting for expensive appliances I paid for that were never coming, with no communication or warning from Best Buy.
Today, I went back into my account to double-check everything — and now it's showing part of my orders scheduled for the correct new date, and other parts still stuck on the old, wrong date we just changed.
Now I’m forced to go into the store to try to fix this in person — and based on past experience, that's usually even worse.
You typically get young kids who barely know the system, looking at you like you’re crazy for expecting them to actually make an effort to fix anything.
For a global company, this is a completely inadequate system. It's unacceptable that a customer has to dig, chase, escalate, and physically go to a store just to get basic information and support.
Best Buy seriously needs to fix their customer communication, their system performance, and the attitude in their stores.”
“I had my TracFone for about 6-8 years. Worked good. Everyone told me to "upgrade". I went to Best Buy Bought a Motorola cell phone. I lost All my photos and contacts and phone numbers! Very distressing! Had to wait 3 1/2 hrs to be seen ( take a number) once we arrived in store. I do not like my "new" phone. I thought ALL my contacts/photos woubronteld transfer!”
“Best Buy has completely eliminated any sense of customer service. They've centralized all phone support to undertrained representatives working remotely who seem to have no knowledge beyond what’s already listed on the website. There is no real help, no accountability, and no reason to shop here anymore. With the direction things are going, I wouldn’t be surprised if Best Buy ends up filing for Chapter 11. I highly recommend looking elsewhere — this store no longer serves any meaningful purpose.”
“I was told by an agent not located in a Best Buy store, that the store associates DO NOT SPEAK TO CUSTOMERS. Worst customer service, actually no customer service.”
“I would like to thanks to Mr Christian Paz from West Kendall store for the excellent experience when buying 77” Samsung TV. I am very satisfied with his professional, respectful and extremely kind assistance. Definitely,I recommend Best Buy staff for their kindness and professionalism”
“This is not a review of the purchase process or the people who helped me but of the lack of communication within the company and the lack of being able to speak with people when necessary. I went into the Aventura, FL store and purchased a refrigerator because they told me the delivery team would lift it over my counter. They told me it was good I went into the store because they needed to order a 4 man team to do this. I was thrilled because I told them I had to send my Lowes purchase back because they would not do it and I had been without a fridge for almost two weeks. This was on a Friday and the delivery was the following Wednesday. I received a call from the delivery company on the morning before. I reminded her that it was a 4 man team and she said she was not aware. However, it was in the notes. She said she would call BB and call me back. I never received a call back so I called BB and they assured me that all was set. I got a text the night before saying delivery was between 7 and 11 am. I got up early, my husband took off work to be home and help, and chaos began. I received mixed messages for two hours about my delivery. I could not speak to a person because BB opens a 10. I finally had to download the app to do a chat at about 9. Nobody had a clue why one place would say between 7 and 7, an email said my order was canceled but listed the first refrigerator that I swapped out within 2 hours of my purchase, and then on the website it said I would get updates soon. My whole morning was chaos trying to talk to a human. Finally, I received an email a couple of hours into my delivery window saying my money was being refunded with no explanation whatsoever. I finally got to speak to someone in corporate who was a lovely lady but had no idea what happened either. I was on hold for about half an hour before she was able to find out that they just canceled it because they said they would not lift over my counter!!! I was so angry. I have been a BB customer for decades. Do you think they would offer me anything for my wasted 5 days and having to start all over again? NO. The least they could do is offer a 20 percent discount on another refrigerator or something. These companies never value their long time customers. I am not blaming the people who helped me, they were all great but the ball got dropped somewhere. I am still waiting for a refrigerator, 3 weeks into it.”
