I returned a Macbook (that I paid in cash) to Best Buy over 16 days ago and still haven’t received my refund, despite being told multiple times (via email and phone) that it would be received within 5–10 business days. Customer service has been completely ineffective — every time I follow up, I’m told “your check is arriving tomorrow” (this was said 3 different times) with no resolution, accountability, tracking or my money back. By the way, we're talking me being out almost $1000 in cash without knowing if I'll even get my money back, so yeah, that hurts... "Lucky me" that I’ve documented all communication and might have to escalate this to the Florida Attorney General’s office and file a BBB complaint. I expected more from a company like Best Buy. Only today they mentioned they would be reissuing the check because there was a problem in their system, so God knows if I'll ever receive the refund. Delayed refunds with no explanation other than lies is just unacceptable. I can’t recommend shopping here unless you’re okay risking delays, frustration, and not getting your money back.