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Anonymous
A very strange story with delivery: I bought a washing machine from an exhibition (from the sales area), did not arrange delivery, the next day I decided to buy a dryer also from the sales area. When I started discussing delivery, it turned out that 1) Free delivery is not provided, since this is an item from the sales area, not from the warehouse. 2) You need to order a separate delivery for each unit, because they are not purchased in 1 day and for one transaction (?). 3) The delivery company located at the store will not deliver my goods, because the goods are from the sales area (!), and not from the warehouse, 4) The delivery will be carried out by a third company, about which no one knows anything, including the delivery date, "they will call you themselves". All this despite the fact that the delivery cars from the store are parked in front of the store and the drivers are free. There is one answer to any question: "nothing can be done, that's how the system works." So make changes to the system, if it is unfriendly to the client, work on it. In the end, I hired a separate driver and helped him with unloading in order to receive my goods on time. It's a shame that a large retail store has such service.
1 month ago
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