“We bought a refrigerator at Best Buy, as our existing fridge had died.great price on the perfect refrigerator, but it couldn’t be delivered for 8 days. Not what we wanted, but we took it. A few days later I got a series of texts telling me that I needed to schedule my delivery. But, when I clicked through it showed conflicting information … both a statement that we needed to schedule as well as the schedule date that was already arranged. A day or two later I got another text telling me my delivery date was changed… 4 days further out. No explanation and no apparent concern that we didn’t have a working fridge in the house.
Lots of phone calls and no clarification. Finally, after an email to the CEO, I got a call from someone in the Escalation Department. She explained that the fridge that was supposed to come to us from the LA area was no longer available due to a mix up on their end, and our fridge was in Phoenix. She guaranteed me it was there, but couldn’t move up the delivery… they were allowing 7 days to move it 400 miles.
3 days later we got another barrage of mixed message texts and this time the escalation specialist wouldn’t call me back. I finally got someone who told me it was going to be late and we needed to reschedule out another 4 days. Now the questionable delivery would be on the same day we were hosting a dinner party. After buying a different refrigerator at Costco, to be delivered in 3 days, we went back the store and canceled our purchase. And, with that, I have walked out of a Best Buy for the last time.”
“Best Buy advertises a product online at $179.00 ($20.00 cheaper than competitors) to hook you in to click on their website and then they charge you $199.99. When asking for an adjustment credit to my account at their store at 237 Cross Road in Cary, NC, the different staff and junior managers give you the run around, all trying to inconvenience you as much as possible with time delays, so you give up on your quest to get the proper adjustment to your account. When trying online to remedy the situation a 24/7 customer service number is always ready to hang up on you when they realize you are asking for your money back. What they are doing is not correct and it is called "False Advertising". I am sure we have laws to prevent this type of activity. I want Best Buy to refund my overcharge without delay.”
“Frustrating Experience with Price Match Policy
I recently attempted to purchase a SanDisk Extreme SSD from BestBuy.com listed at $149.57. Before placing the order, I checked Amazon and found the exact same product (same model number SDSSDE61-2TOO-G25 and UPC code 619659184674) for $119.99. Since Best Buy advertises a price match guarantee with competitors, I expected they would honor it.
I called customer service, and after being placed on hold for over 10 minutes, I was told they would not match the price. No clear reason was given, and I couldn’t find anything in their policy that excludes sale prices from competitors. It felt like a waste of time — both for me and the representative — when the policy should be clearly communicated upfront.
If Best Buy won’t honor their own price match promise in such straightforward situations, it’s misleading and disappointing.”
“Zero stars for Best Buy. We had a fraud happen to us and they have completed ignored every attempt to contact them with our case/ proof. We continue to pay for items that were purchased in other states somehow fraudulently by some scammer with a card in our name. Best Buy allowed this by not even trying to investigate, or contact us, like they said they were going to three or four times. All to the tune of thousands of dollars we are stuck paying for. Boo for you Best Buy boo. 👎🏼 If I was the CEO I'd be embarrassed 😳 what a shame”
“Purchased a TV from Best Buy online. It was available for pick up that day or free delivery a few days later. I chose delivery. Best Buy called to schedule delivery. The day before the scheduled delivery Best Buy called to confirm the delivery. THE DAY OF DELIVERY they call back to say they don't actually have the TV and have to reschedule delivery for a later date. WTAF! How does Best Buy stay in business like this? Immediately canceled the order and am buying from their competitor. Avoid Best Buy unless you just want your time wasted!”
“I bought a TV about 6 months ago for 2800 Dollars from Best Buy.
TV suddenly powered off and stopped working yesterday
I went to Best Buy this morning and they told me they cannot do anything and I have to contact Samsung. They did not even provide a phone number for Samsung support.
I regret buying TV from them. Their customer support is really bad and they do not take any responsibility for the items they sell.”
“A very strange story with delivery: I bought a washing machine from an exhibition (from the sales area), did not arrange delivery, the next day I decided to buy a dryer also from the sales area. When I started discussing delivery, it turned out that 1) Free delivery is not provided, since this is an item from the sales area, not from the warehouse. 2) You need to order a separate delivery for each unit, because they are not purchased in 1 day and for one transaction (?). 3) The delivery company located at the store will not deliver my goods, because the goods are from the sales area (!), and not from the warehouse, 4) The delivery will be carried out by a third company, about which no one knows anything, including the delivery date, "they will call you themselves". All this despite the fact that the delivery cars from the store are parked in front of the store and the drivers are free. There is one answer to any question: "nothing can be done, that's how the system works." So make changes to the system, if it is unfriendly to the client, work on it. In the end, I hired a separate driver and helped him with unloading in order to receive my goods on time. It's a shame that a large retail store has such service.”
“Best Buy has the absolute worst customer service EVER. I purchased a laptop from Best Buy through their eBay storefront on 06/26 and paid for overnight delivery. I knew it wouldn't ship until 06/27. When my order updated its tracking on 06/27, they sent it out as regular standard delivery, which would take over a week to arrive. When I called and asked, I got hung up on 2 times, and the last time, the only thing I was told was that I would receive a refund of the overnight delivery but that would take 5-7 business days more after the delivery but would give me no email, confimation number or anything to actually confirm this. I spent 2k on a laptop for work and paid the overnight charge as I NEEDED this computer for my freelance work, and Best Buy took my money and lied to me, and now I'm left wondering if I will still retain a client for my freelance work because I can't work on their project.”
“I feel sorry for the best buy employees. Corporate does not put the time or money into them to train appropriately, then this turns into big problems with customers. I purchased an in wall A/C unit n was told it could be installed, the unit was delivered by UPS n sat in my car port for 2 weeks, then the installer arrived and informed me they could not install because they are not allowed to weatherize. Why would a company say they can install but just kidding, you didn't prep and weatherize the area first. Then when it came time to deliver and install my refrigerator, just kidding, we cant do that either cause we are not allowed to remove the doors on the old frig to get it out of the house. When i made these purchases i was not told of any stipulations . I am a 64 year old single woman on disability and disgusted with this entire scenario......shame on you BestBuy!”
“Website is so bad including lags and Search has a frustrating inability to discern between large appliances. What does a Gas Stove have to do with a Dishwasher ?”
“HORRIBLE, PATHETIC service. Don't bother making an appointment with Geek Squad, they don't honor appointments. Walk-ins are served before any appointments, so why bother? Waited over 1 hour after my appointment only to be told to make another appointment in a few days despite being told they had the parts and could replace my phone screen on the spot. All the walk-ins in front of me preceded my repair. Walked out and will never spend another minute or another dollar with Best Buy.”
“Absolutely unacceptable experience at Best Buy Pembina in Winnipeg.
I went in to order an electric scooter that was listed as online only. It seemed convenient, the associate even confirmed there were 8 in stock. I paid a down payment, was told the item would arrive in three days, and that I’d receive a tracking number once it was shipped.
Fast forward 3 days, nothing. No item, no tracking number, no communication whatsoever. I called customer service and was informed that the order was being processed and would arrive within another 2 days. Same story, 2 days later. Called again with the same vague excuse. Days passed, and I still had no tracking number, no updates, and no email; it was just radio silence.
Finally, one customer service agent admitted that there was a mistake; the item had never been in stock to begin with. At this point, I was beyond frustrated. I’d been lied to multiple times, fed excuses, and left entirely in the dark, all while they had my money.
I went back to the store for a refund. Took a while even to get the manager’s attention. When I finally explained everything, she gave me absolutely no explanation, no apology, no compensation — just a cold, indifferent shrug, as if none of this mattered. No ownership. No empathy. Just a “not my problem” attitude.
This was one of the most disappointing and infuriating retail experiences I’ve ever had. I’ll never shop at Best Buy again, especially not this location. I’ll take my business elsewhere, likely to Visions Electronics, where at least they’re honest and straightforward with their customers.
If you value your time, money, and sanity, avoid Best Buy Pembina at all costs.”
“Went to my local Best Buy to shop brick and mortar for a new TV. I had the info for the one I wanted, web site indicated in stock. No display to demo, no sales person around to assist and was told by service desk there were 5 people ahead of me seeking help “it may be a while”Honestly there weren’t that many customers in the store and My lunch break is not that long. Amazon is delivering tomorrow 50 bucks cheaper. Poor management to blame no excuse for this situation.”
“Tried buying two phones, They didn't know how to do anything. We came back three days in a row, to be told "I don't know" I was horrified! A major corporation answering a customer with "I don't know" Tucson Broadway location, Jeremy manager, Michaela, no help. Ended up cancelling the phones, best buy credit card and will never return. Went to Verizon and got amazing service! Spent even more money with them! Got awesome phones and internet. Best buy is a poor run business. We will never return. It's a shame they lost us, we buy lots of electronics!”
“I returned a Macbook (that I paid in cash) to Best Buy over 16 days ago and still haven’t received my refund, despite being told multiple times (via email and phone) that it would be received within 5–10 business days.
Customer service has been completely ineffective — every time I follow up, I’m told “your check is arriving tomorrow” (this was said 3 different times) with no resolution, accountability, tracking or my money back.
By the way, we're talking me being out almost $1000 in cash without knowing if I'll even get my money back, so yeah, that hurts...
"Lucky me" that I’ve documented all communication and might have to escalate this to the Florida Attorney General’s office and file a BBB complaint.
I expected more from a company like Best Buy. Only today they mentioned they would be reissuing the check because there was a problem in their system, so God knows if I'll ever receive the refund. Delayed refunds with no explanation other than lies is just unacceptable.
I can’t recommend shopping here unless you’re okay risking delays, frustration, and not getting your money back.”
“I ordered a iPad, it was not in the box with the keyboard and pencil that I also purchased, I’ve reported that the iPad was not delivered and cannot get compensated for their mistake. I’m being treated like a criminal.”
“I purchased a laptop, the salesman said he would give me a protection plan at a reduced rate. I thought it was a geek squad plan. One month later my laptop was stolen. After making a police report I called to cancel the policy. I was told that the protection plan was not a help plan nor did not include theft. They would not reimburse me for the plan which was of no use. This is not great customer service. When I replaced the laptop I went directly to the HP sales line. Before you purchase any electronics do not get get fooled into buying a plan for $200. that is of no use. They would not make any concession even though the laptop has been stolen.
Very Bad Customer Service!”
“I’m so glad I found Fred Mercy. They made a stressful situation manageable by staying transparent and supportive the entire time. Everything they said, they followed through on. Couldn’t ask for better help!
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