“My son placed an online purchase order using my cc on March 2, 2024 for a MacBook which he needed that day and according to the order confirmation it would be available that day for pick up. It wasn't, in fact they had cancelled the order and didn't inform us until March 5th that the order didn't process. After probably a half dozen phone calls lasting many hours and several trips to the store the issue still was unresolved. Best Buy continued to hold my cc funds for nearly 2 weeks basically holding my money ransom for their error. At one point an associate said that Best Buy will give a discount for our troubles, to call back when the funds were released. So i did, there were no notes that a discount would be awarded so my son is still without a computer. Don't do business with Best Buy if you expect honest and decent customer service. Won't do business with them again.”
“I just put 1 star because in order to type out my compliant, I had to put a star, but really best buy deserves no star, I purshased, a Television on November 20th 2023, and I requested to get the television installed, at my residence, November 25th 2 technicians came, 1 of them I recognized from a prior installation, but the other guy, was someone I did not recognized, while they were there, they provided excellent service and I even spoke to their manager I bragged about how great they were but, it was not the case, later that night my husband wanted to use his perfume that I purshased on June 27th 2023 for his birthday which was on July the 2nd, I bought it at my job for $109.00 "SAUVAGE" by Dior, was the name of the perfume, my heart starting racing because I could not believe that the technician would steal my husbands perfume, we looked all over I mean all over no perfume, So I decided to contact best buy customer service, Now this was a start of a never ending journey with the back and forth, the best buy rep, was helpful and willing to hear my compliant, they even offerred a store credit but I refused because I wanted best buy to purshase my husbands perfume back and mail it to our address, all I can say from November 25th 2023 till this day nothing I even Have a claims number whereas the customer rep, from 2023 said that they would escalated it to the insurance and someone would reach out to me, but no one called I visted the location in Clearwater West Palm beach I spoke to more than 1 manager concerning the issue and got a number in which I called but the person was on vacation, so I got a number of a marketing rep, I am not going to mention his name, we spoke on the phone and he was very nice and helpful, but until this day I am attempting to call his phone but it goes to directly to voice mail. fast forward today I contacted best buy to find out the promotional amounts on my credit card account, the rep, assisted and asked at the end of the conversation, "is there anything else I can help you with so I mentioned to her about the incident that occurred last November, well this rep was soo disrespectful, one of the things that she said that hurt my feelings was, "Did you purshasee this item with your best buy credit card, amongst other things," and further more she said that there is no record on file that I called and made a compliant about this incident, I could not believe what I was hearing so I hang up the phone, and called back to report my experience with another customer service rep the same attitude, This is very disturbing and for a customer who have been with best buy for over 10 years I did not deserved to be treated this way, I have had multiple installations at my residence, and never got anything stolen, I never had a bad encounter on the phone with a best buy rep, as I conclude my review compliant I just want to cautioned future, customers to be VERY VERY VIGILENT OF THE techinicians coming to install items in your house, For the techician that STOLE my husbands perfume just know that what you did was wrong so very wrong I was very nice and accomodating I even tipped you my last, and you did this, God saw what you did and trust and believe, I know you are going to steal again and YOU will get caught redhanded, and best buy will have to pay a lot of money, because the person you steal from will have a cameras trust and believe, So just let that sit on your conscience, ok as for best buy rep, you all need to put you all selves in my shoes and let me know how would you all feel if someone stole an item from you.”
“When to my Best Buy store (in Jackson, Michigan) to purchase a laptop computer, the salesman stated I should buy extra programs, I went to pay for everything and they wouldn’t take a credit card because the said it was only a debit card. (I have no password) so I told them to forget it (after a hour in the store) and I would return with cash. On my way home the store called and said I would still be charged for the programs I could put them on my credit card. I received NOTHING and refused to pay for anything. Now I am receiving phone calls form city bank and going to be turned into collections. I will never set foot in that store again !”
“I drove to the Bestbuy store 60 miles away to pick up what was supposed to be shipped from there. Only to be told I can't be helped, but I can buy another product and cancel this order at a later date. So absolutely NO problem charging me again for your mistake, but I'm told the manager can't even issue a refund or credit so I can purchase the product right there. Then I'm told as a customer "I" can do the work in calling the company and getting my order cancelled while standing in their store. Only to be told over the phone that no one can cancel and credit my card, That my only option now is to wait 7-10 business days for a cancellation. COMPLETELY ABSURD to have a customer show up at your business and be told that you can't refund them their money on something the customer hasn't even touched yet! NO problem taking my money, however, giving it back so I can spend it at your store is something you can't do? I'm now waiting 7-10 business days with money from my account that is in yours, without even touching the product I paid for. For the record. Product is on hand in the store I was standing in. I was charged the night before. Manager does nothing but look at a screen and say I can call the 1-888 number or buy the same product and wait to return the one already paid for. So he basically wants two sales from me. No reason for when a card is charged ,that when that card is physically on site to refund it, that you turn the customer away saying nothing can be done. Me the customer: loss of money from my account, no product ever in hand. You the retailer: my money in your account, still have my paid for product.”
“We just ordered a washer, with installation and disposal of the old one. Two guys showed up, saw that the dryer was connected to gas - we said we would disconnect, but one guy offered to do it for some cash; we shook hands and he said "We will be right back" -- and they left to get the washer (we assumed) but they never came back again. After about half an hour, we called BestBuy and suggested they just drop it off and we would take care of installation and they could credit us those fees. But no, they wanted to reschedule for next week. After we stayed home ALL day AND despite the fact that our delivery/installation window was still open and they could not have been far away. Unacceptable service, generally, but especially for someone who just dropped $1,000+. Cancelling my order as fast as I can.”
“I am so not shocked at the awful BB reviews, if you can buy from another company, do it, run from Best Buy. A couple of years ago we bought a new dishwasher and that was a disaster, I can go into details but they said it was to be delivered three times and finally on the fourth try it was-and that was after waiting for it to come in for six weeks. But they sent a $50 gift card to make up for it.
We recently bought a new fridge after ours quit working. They delivered it, delivery people said it wouldn't fit through either door. He told us what size to order so we did and even went into the store to confirm it would fit. The store employee wrote in the notes to take off the door of fridge and our house and no they couldn't get it scheduled for delivery for another two days--so we are continuing to live using coolers. Guess what, that didn't fit through our doors but the delivery people refused to do either of those things. We finally ended up with the same type fridge we had before-which we didn't want--- but again they couldn't deliver it for two more days. The only time we have a good experience with them is if we go in and pick something up and carry it home. I think the problem is they use a third party company for installers and they don't care if they do a good job, they just want to do it fast. We lived seven days out of coolers-which was painful.”
“I had a friend of mine purchase Arlo Ultra 2 4k 3-camera bundle from Best buy at 4906 Town Center PKWY Jacksonville Florida 32246 and with in 1 week the rechargable batteries begun to die. So I uninstalled them when I had time to take them back. The store manager was rude and without even asking questions, he stated that there was a 15 day return policy. He did not state that it's on most items, nor did he see if my item fit into a category to where they could be returned. The Arlo product reads "3 month trial". Terrible customer service, rude employee and a horrible product.”
“I received a Best Buy bill in December 2023 and found I had been charged for a renewal by the Geek Squad. I called and had them cancel it and a guy told me he would. Now I have been trying to cancel this renewal for 4 months. I have called at least twice a month and they indicate they will do something but never do. It’s funny how the amount keeps getting smaller but I can’t seem to get anyone to give me the refund.”
“They shipped me an item that they damaged, then didn't add any packing material so it was also damaged during shipping. Wouldn't replace it and only offered me 10% of the items value on a gift card. Done with this place”
“Went to Best Buy store 570 to return My Best Buy Membership and Office 365. The store said that I had to to do this over the phone. I called the number and spent over 3 hours to only get a partial refund, after being told I'd get a full refund. Would recommend to stay away from this store.”
“Without a doubt, the worst experience EVER!!!!!!!!!
1. On the initial day that our appliances were supposed to be delivered, the delivery driver could not find our house. He did not call and no one from Best Buy could find a way to contact them. I was out on hold 3 times, transferred and disconnected twice, and some complete incompetent named Trey, after all of this had happened, he decided he didn't like the tone of my voice and suddenly put me on hold rather than speak to me. We requested calls back from the manager which never occurred. My husband drove 4 hours round trip to take delivery and they never arrived.
2. Appliances arrived 3 day later. Refrigerator is broken. We are told a new one will arrive the following week.
3. Seven days later, replacement fridge arrives with huge ding in the side. We are offered a gift card - but at that point I wouldn't let m y worst neighbor buy from best buy, so we asked for a refund. We we offered a check. It was supposed to arrive today. It did not.
4. We called to see what was up with the check. We were informed that some supervisor has not approved it yet, SO IT HASN'T EVEN BEEN MAIILED.
We have been lied to, ignored, hung up on, and generally disrespected. Best Buy could be giving away things and I still would never do business with them again. They are truly everything that is wrong in retail today.”
“Where to begin? Best buy stole from me. Their employees are absolutely incompetent, they are rude, they are negligent, and it speaks to a greater problem of Best buy outsourcing their employees as well as Best buys egregiously poor policies.
To put it concisely, after hours of research on a laptop for school, I found a model recommended by a lot of YouTubers, and it happened to be on sale at Best buy
I initially had problems buying it through the website because of issues related to Best buy's attempts to cut corners so I had to speak to someone through chat to purchase the laptop.
This associate when placing my order got the address wrong.
It was minutes later that I spoke to someone else to tell them that the address was wrong and to change the address or refund my money, but Best buy refuse to do both
I'm a very poor student, I cannot afford to lose this money.
Best buy told me that they cannot cancel nor can they refund the order. I asked them why, they said because the system won't let them.
I asked them if they can take responsibility for their mistake and send me a new laptop and they disconnected from the chat
Aerith in particular is an incompetent supervisor who deserves to be fired.
Best buy made a mistake, but try to make it look like it was my fault or somehow I'm responsible when Best buy is 100% responsible, it's not fair, and it's made for a very very stressful week.
This may actually end up interfering with my schoolwork.
I need to replace an old broken laptop with a new one, and I need that new one to be able to handle the tasks I throw at it, which is why I had to save up for this $800 computer for the dedicated graphics card.
Best buy has told me that they will not refund me, they told me that they will not cancel the order that they messed up, they've told me that they will not send me a new laptop for making a mistake, this is theft, this is unjust, I hope Best buy goes down the same route as bed bath & beyond.
And one more thing, the the employees at Best buy, even the ones on the store floor, are mostly very rude, arrogance, and belong to a very strange circle jerk of hateful miserable people.”
“This is not good for Best Buy or for me! Today, I contacted Best Buy Geek Squad (online) to ask a question about my laptop's camera (e.g., It's not working). The Geek Squad started an examination on my laptop with my permission. The Agent (Vij) stated the problem that I was having is a two-phased problem, which will require updated drivers, costing $42.99. While waiting for Agent 2 to arrive, he began to take over my screen, no communication with me, he just began to look try different things. What I thought was strange is, he started looking at a You Tube video on how to download a particular driver. So, I thought nothing further of it. About 20-25 minutes had gone by and I began to notice that he was scanning files on my computer. It reminded me of Tom Cruise in Mission Impossible, when he was hanging from the ceiling as he plugged in a disk to download files from a computer. But what topped matters off, Agent 2, after running a scan that was going a 100 miles per minute, one could barely see the white horizontal lines moving rapidly on the computer screen. Then suddenly the Support-LogMeIn.exe. box went away without any warnings from Agent 2. What was he up to, I wondered? So, I'm thinking to myself, "he could have said something before leaving." What didn’t he prompt me to let me know the results? Well, perhaps, he had fixed the computer's camera, which is all that matter. So, I checked the computer's camera to find that it is still not working! Quickly, it dawned on me, I think that I was just robbed of my personal and financial data. I immediately contacted Best Buy to report just what I had experienced. In short, I am back at square one. But NO WORRIES! This is a job for the FBI, after I contact my financial institutions, along with filing the necessary reports with the locals. The bottom line, I am left with the same problem, plus out of $42.99! More importantly, who knows where my data is right about now! Shame on Best Buy and its Geek Squad.”
“Order something online and it was delivered to the wrong address, UPS send a picture with the wrong house so I have proof that it was not delivered to me. Best Buy refused to give me a replacement and UPS refused to talk to me about the package. Best Buy is still “investigating”, there is a picture of a different house, you can just look up my address on google and see that it it a diff house. It’s being a month and I still haven’t received my money back. Customer support is the worst, stay away from this company … never buying from here again.”
“Best Buts automated system sucks. It is impossible to get an actual person at the store you are calling. I don’t want their call center and get tired of hearing “ they aren’t taking calls” that’s bad business. Ditch your automated system. She is dumber than a bag of bricks”
“Lots of employees but no one helping customers just walking around visiting other employees, I’ll never go to Best Buy again, to many other places I can spend my money, I asked 2x for help, 30 minutes and no one, way to busy laughing and visiting other employees always easy to predict which companies are going to go bankrupt”
“I recently purchased an open-box laptop from Best Buy, and the entire experience has been nothing short of a nightmare. Two and a half months ago, I thought I was making a smart choice by opting for an open-box product in good condition, covered by Best Buy's supposed warranty policy.
From the very beginning, the laptop exhibited issues, with BIOS errors occurring repeatedly. Additionally, the touchpad had a mind of its own, often refusing to respond to clicks. As if that wasn't frustrating enough, the laptop ultimately stopped powering on altogether.
When I reached out to Best Buy for assistance, expecting them to honor their warranty policy, I was met with nothing but disappointment. Shockingly, I discovered that my laptop was not covered by the warranty as promised at the time of purchase. This laptop was used for 1.5 years before I bought it! Best Buy, true to their word, refused to replace the faulty laptop, offer a refund, or provide any form of free repair.
This lack of accountability and customer service is appalling. Not only did I receive a defective product, but I am now stuck with a non-functional laptop without any support from the retailer that assured me of its warranty coverage. It's unacceptable that Best Buy is not standing by their own policies and leaving customers like me in the lurch.
I am thoroughly dissatisfied with this purchasing experience and would caution others against trusting Best Buy's warranty promises when considering open-box products. The way this situation has been handled reflects poorly on Best Buy's commitment to customer satisfaction and adherence to their own policies.”
“I bought a Hisense television had it for six weeks stopped working we worked on it we call the 800 numbers we was not received well there I brought it back to the store they said we cannot exchange it here you don’t Honorwarranty you can go through the factory warranty here’s the numbers so I was pretty aggravated at that point come home try to work on it again call the 800 number they asked for pictures I sent it to them and they looked at the pictures and said to me you drop the TV the TV is cracked it was never dropped and never cracked I wouldn’t buy nothing at the Best Buy they don’t care about the customers and I hope people read these reviews and they go out. Of business soon because they took my money and gave me trash for it and even if I had bought the extra warranty they still wasn’t going to fix it geek squad didn’t give me a second to look at it why is over there I have no idea I was told no no my husband was ill just out of the hospital and we had to carry a 55 inch TV in the store and back out of the store please please don’t buy from the store they don’t care about their customers just about your money Jerry linzy”
“I ordered a washer dryer combo from them and was supposed to have it delivered 3 weeks later for installation. Then two days before my appointment they said they had trouble receiving it from the manufacturer, I was annoyed but it’s no big deal, then after waiting another month, they cancelled my appointment because “they had trouble receiving it from the manufacturer”. It happened again so I canceled my order and got it through Lg and they delivered it in a few days. Clearly bestbuy was waiting for more orders to get a discount to make more money. I was not very happy.”
“I scheduled a television to be delivered and was assured that it would arrive between 7am and 7pm that day. I was stuck waiting all day long which would be fine but there was no way to track or to confirm that the television was being delivered or when I could possibly expect the delivery. Going to the About This Order page told me that no additional data other than the time range for the delivery was available.
I contacted someone at the store (he had a heavy accent and was difficult to understand) who was trying to give canned responses and even nearly mistook a previously cancelled order for the one involving the delivery. He was only able to assure me that someone would be in contact via email prior to them arriving and that it would be there before 7pm.
I called the store again at 6:45pm since my wife was waiting patiently for me to join her at a restaurant for dinner and asked when the delivery would be there or if it was coming at all since I still had not even received an email or text message letting me know that it was on the way yet. The representative still advised that someone would contact me via email and that it would be delivered by 7pm. I asked if I could leave after 7pm without the item being delivered without penalty and they confirmed this.
The television was never delivered and I never received any notification at all concerning the delivery. I even made sure it was not in my spam folder. I contacted the store the next day and spoke to the same person who apologized and admitted fault but only had the option to reschedule for another delivery. Well my confidence was shot at this point so I asked to cancel the order altogether. I suggested that if they offered a free delivery option then I may be persuaded to keep the order but they said only that they could refund the whole order so I gave up and took the refund.
When I got the refund I found that it was not the full amount that I was expecting so I called again and spoke to someone else (Ron?) who said they needed to get me to their credit card department to help look at the charges and see why the full amount was not refunded. The man I spoke to there sounded a little frustrated with my inability to offer my account number (I had made the purchase as a guest online originally) and did not give me time to find my order number before just getting my information from my phone number and other verification information. He realized shortly after that I was calling not about a Best Buy credit card but a personal one. He then apologized that I had been misrouted and gave me a phone number to call.
The woman I spoke to (Peggy I believe?) was very good and help us figure out why the full amount had not been refunded. (I had also purchased a tv wall mount which I had kept so that part was understandably not refunded.)
Overall, I refuse to go back to best buy for anything ever again. What they call their "Geek Squad" delivery service was anything but technologically helpful. I don't know it it's the company's tech infrastructure at fault or if it's the CSRs not being able to manage it but it was a small nightmare.”
