Best Buy Reviews

1.4 Rating 1,328 Reviews
8 %
of reviewers recommend Best Buy
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Best Buy 5 star review on 8th April 2024
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Best Buy 5 star review on 8th April 2024
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Best Buy 5 star review on 8th April 2024
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Best Buy 5 star review on 24th March 2024
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Best Buy 5 star review on 24th March 2024
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Best Buy 5 star review on 24th March 2024
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Best Buy 5 star review on 24th March 2024
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Best Buy 5 star review on 8th April 2024 Best Buy 5 star review on 8th April 2024 Best Buy 5 star review on 8th April 2024
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Posted 2 weeks ago
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Best Buy 5 star review on 24th March 2024 Best Buy 5 star review on 24th March 2024 Best Buy 5 star review on 24th March 2024 Best Buy 5 star review on 24th March 2024
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Posted 1 month ago
We had the best time with Alexandra at Best Buy 527 . What she didn’t know she knew who to ask. Great service from the whole team. Thank you again for our new Sonos system. Stop by soon and let you know how it sounds.
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Posted 1 month ago
Best Buy is the greatest! I just bought a phone and an Apple Watch The buying experience was excellent! They also accepted a price match The young men that assisted me were knowledgeable, patient and friendly !!!
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Posted 1 month ago
I purchased a Frigidaire Refrigerator at BestBuy on Thursday, February 29, 2024 on Columbus Boulevard. The person that helped me with my purchase was Joey. Joey was so helpful and really took the time to help me with the measurements that I needed that would fit through my front door and the space in my kitchen. I was very happy and lucky to have someone help me like he did. I greatly appreciated his help. I'm very happy with BestBuy. Thank you Joey.
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Posted 1 month ago
Had Andrea as my Customer Service person here in Martinsburg WV. She was very helpful. I purchased a new computer and wanted to trade in my very old one and she explained how the process works. Since there was only 2 computers left (they were on sale for a very good price) she told me to buy my new computer and when I do a factory reset on my old computer to bring it in and she'd do an adjustment to my receipt. Great Service!
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Posted 1 month ago
We had purchased a nice LG 4K Smart TV on-line and a stand was to be included. Somehow our on-line purchase encountered glitches that delayed shipment to our home and ultimately got locked up in the system preventing customer service from helping us by phone or through on-line chat. We went into the store in Kohler Wisconsin (near our home) and met "KC" at the customer service desk. KC was extremely friendly, knowledgeable and helpful. KC stayed with us to resolve the issue through the process and was very resourceful in getting support when needed. Thank you, KC!
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Posted 2 months ago
We had a lightning strike that killed our tv and Internet. Brett Massey came out, installed the new tv, assessed the internet problem - got us back online. He’s friendly, patient (we’re old) and very knowledgeable. Kudos to Best Buy for a great employee!
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Posted 2 months ago
Best Buy is terrible - inefficient and ineffective. I ordered a laptop online through their website on Dec. 23 at their Boxing Sale price. They cancelled it and didn't tell me. Ordered again Dec 26. They cancelled it and didn't tell me. Ordered again Dec. 27. Ordered it directly by phone to make sure there wouldn't be a problem. They waited a week and cancelled it. Over the 4 orders I called customer service 20 times to try and have the order go through, plus used online chat. No phone or online chat staff had any power to help. I felt sorry for them being stuck in a system with no solutions. It was useless trying to reach anyone with any power to do something to move the order forward. They said it was a payment problem (with 4 different kinds of payment that I have NEVER had problems with online before). I live 12 hours of travel away from a store, so begged a friend in the city to go into the store to pay directly as Best Buy had promised that would work. The in-store employees said they were now out of stock - they sold out during the week and a half I'd been ordering it. Plus Best Buy refused to honor the sale price even if it came back in stock. I even put in a special request to have all 4 orders reviewed and they promised to get back to me but haven't. I finally ordered the same laptop directly from the computer company that makes it - at a lower price with a longer warranty, and my payment went through in 30 seconds and it was mailed the next day. So easy and effective. Thus I will NEVER make the mistake of using Best Buy again. Save yourselves time, frustration, and disappointment and order your products from somewhere else!!!
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Posted 3 months ago
Anthony Shepard, a Home Theatre Agent came to our home to trouble shoot our Devices. We were extremely impressed with his, knowledge and expertise. Anthony knew exactly what the issue was and went to work immediately to resolve the issue. Anthony was so professional and respectful. He knew immediately what he had to do and reassured us that he would resolve the issue and he did. Thank you Best Buy for hiring and maintaining professional technicians as Anthony Shepard. We were extremely impressed with Anthony's expertise. He was so kind and patient with us. His reassurance that he would resolve the issue put us at ease and we were thankful that he came to our home to help us. If you need at home Best Buy Technical Service, Anthony Shepard is the Agent to ask for.
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Posted 4 months ago
I was building a PC. The prices were okay buy I had issues with shipping. I ordered RAM and it was supposed to be there on on Saturday and it arrived on Sunday. That is disappointing but not a huge deal. The part came in and I returned it on Monday. No problem, the return went off without a hitch. I ordered the RAM I wanted and the app said it would be there on Wednesday. It was delayed again. It didn't get sent out till Wednesday. What's worse, they didn't send it by two day shipping like they said they would, so it won't be here till Saturday
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Posted 5 months ago
Best Buy in Folsom, Ca. reps Hanna, Tre, and Sabrina were the best team for our recent purchase of 2 new iPhone 15 pro. They put in all their energy to put our transfer of our phones to the new ones. They hung in there til the end. Great employees!!
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Posted 6 months ago
Super nice people, and the pc works amazing they did not lie of how good this thing is.
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Posted 7 months ago
really great pc love it .
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Posted 8 months ago
I have had very helpful service over a number of years. LLH
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Posted 1 year ago
We recently bought a computer at the Mayfield Best Buy in Ohio and the woman who took care of us was wonderful. Her name is Hera Maras and she had an abundance of patience, knowledge and understanding. You should be proud to have her as an employee. We will definitely recommend Best Buy and Hera to our family and friends. It took the stress of purchasing a computer away. Thank you, Hannah Lucci and Al Lucci
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Posted 1 year ago
We recently purchased a new iphone 14 at the store in Amherst NY. We had the most amazing sales experience with their sale associate Olivia. Our existing iphone was so old that even the Geek Squad told use that transferring the photos and contacts would be impossible. Olivia took the entire afternoon to remedy the situation and make all of the preferred settings. Fortunately we arrived at an off time and it was not busy. I have never experienced anyone as patient and accommodating as her. We were extremely thankful for knowledge and effort .
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Posted 1 year ago
Brittney Sevin and Matthew installed two televisions at my home and I am SO VERY PLEASED!! They did an excellent job. I am 100% satisfied!
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Posted 1 year ago
I talked to a young man named Gabriel Lee. He was so helpful. He works at the Mayslanding, NJ store. great guy, very helpful. Please give that man a raise. He deserves it. Kim
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Posted 1 year ago
I went into the Best Buy on Wendover in Greensboro NC, around 9:30a. this morning, the most amazing person greeted me. I went to look for a cable for my job. She stopped me, and said Good Morning, and asked could she help. I had a picture of what I needed, and she was so helpful, the next thing I knew someone was on the side of me with what the cable I needed. 😊 I believe her name was Natia, what a beautiful personality she had. If more people were in the world like her OMG. Thank you for making my day. Best Buy keep her, she’s amazing.
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Posted 1 year ago
Best Buy is rated 1.4 based on 1,328 reviews