“Had a fridge quit working after 5 years. They finally agreed after months of back and forth to give me a store credit for the fridge. They set up a time they would come pick up the fridge. No one showed up. I called customer service and they told me to call back in 24-48 hours.
Not sure what the disconnect is, but why shop at bestbuy anymore? I used to shop there for the customer service. Now that the customer service is terrible and is outsourced across the world, there’s son point in buying from them anymore.
2 stars instead of 1 because the local store manager agreed to give in store credit for the return.”
“After having a technician come to my home 6 times to assess, order and replace parts, my washing machine still would not work. It was an ongoing issue for 4 months. When I called again, I had full intentions to sue Best Buy, but fortunately I had called this representative and she was able to finally get approval from Best Buy to replace my Maytag washing machine. Thank you Joana Aluarez for going above and beyond to help me resolve this issue. You are a valuable asset to your team and Best Buy is lucky to have you!”
“Price match is good! Customer service after the sale is poor. I would rate the overall experience 2 stars. The convenience of being nearby used to be a draw, anymore shopping online is easier all the time. Either improve the customer service experience or be prepared for your Blockbuster moment..”
“Overall good price and quick delivery to front porch, online order. Very pleased with our LG 43” TV. But…I called the local Best Buy in Amherst, NY and asked about recycling our old TV the told me no problem. Just bring it to our store call us on the phone we will come out to your car and take it. No charge. Easy peezy.
So we loaded it in our car, drove it to their store and was told we were misinformed and there would be $30 fee. We objected and referenced to our conversation and was told they were sorry.
I chose to call Best Buy corporate 888-number and had all kinds of communication problems. Call this number, we’ll transfer you to this department on and on. I experience dead ends with choices. No one to talk to. So went on a Bes Buy chat conversation. But that didn’t get me anywhere. They gave me same numbers to call but always went to a dead end. This went on for over an hour. Long story short. No resolve for our issue. TV is still in my car.”
“customer service...since sending all help out of country...it is unbelievable..I was on chat for over an hour and they passed me on to 5 different people who were supposed to be care team...in the end,they just shut me down and I never got the problem solved..I use to talk up Best Buy, because of customer service...”
“Jessica from Pac Tac Protetive Services stuck her nose in where it didn't belong. I was, after 3 plus months, incensed with Best Buy, Issaquah, WA. I told Adrian, the Best Buy employee at the door, I was finally angry and loud and that he should direct me to an office or backroom, not to appliances. Before he could respond to my comment, which was addressed only and directly to him, Jessica from Pac Tac felt the need to stick her nose in. Adrian did not ask for assistance/protection nor feel threatened by a 76 year old woman who walks with a limp and who had been to the store almost daily for the last three weeks. Even Jessica recognized me and acknowledged my frequent visits. Due to Jessica I was asked to leave the store. I told the excellent, polite employee Riley, I was returning my $1800 worth of products. Never mind that I was assured that if I dealt directly with Best Buy and not with Whirlpool, I would become a satisfied customer. Not!”
“Dryer was supposed to deliver on Dec. 6. Called Dec. 6 for updated delivery time. I was told the delivery was being postponed a week. As a Total Tech member, I called the specialized customer service team. The moved the install to Dec. 8. On Dec. 7, I added a in stock item ( same warehouse as the dryer). Email comes through that delivery is now December 16. No luck moving the delivery date. Gave up on Best Buy and purchased from Lowes. Next day delivery.”
“I purchased a home theater system in July. They set a delivery date for the next week. I got an email saying I couldn't have it delivered until September 15th. I went to the Best Buy store in Springfield, OR. They said my home theater system was available
and didn't know why I hadn't been notified. They set a new delivery date for Friday, August 12th, then I got an email saying my delivery date hadn't been set yet. So now it's set for Monday, August 15th. I don't understand why this is happening and I'm very disappointed in the service.”
“I purchased headphones on 8/10. The assistant said none in the store. Received ear buds on 8/11 in the mail. Apparently the wrong sku number was used. Returned to store on 8/11 and was given the headphones that were in stock. Advised assistant at Return Desk that I had opened package, as he had asked. This morning I found on unopened plastic bag of earplug replacements. As a helpful consumer I wanted to let them know that they were missing from the returned item. And said I would bring back to store the next time I was in Hyannis.
The person on the phone called me sir and ai corrected her. She then went on to say that any earbuds that had been opened would not go back on the store. I advised that I had not tried on the earbuds and the rubber replacements package had not been opened.
She started talking about the policy of not putting them on the floor if opened, which I understood. Just wanted her to know I could return the rubber replacements so that the box would be complete.
She continued to argue and told ME to calm down. Told her I was hanging up as she did not apparently want to understand that the item was fine and I was trying to be helpful.”
“Very poor business experience. Left hand didn't know what the right hand was doing. Communication was not very good. Knowledge was not good, either. Would not recommend anyone buy anything but smaller items from this business”
“Buying and delivery is mostly fine…until you need easy help (online)… . Then prepare for wasted time and aggravation. On multiple occasions the reps did not understand a simple issue and they handed me off causing me to repeat lost dialogue; or they simply disconnected me - ‘technical problem.’ Right! Further, they went out of their way to avoid honoring incentives. It feels like ‘the insane are running the asylum,’ and lost sight of the objective - customer satisfaction and REPEAT BUSINESS!”
“A Geek Squad tech came to do repais on my laptop. he was sent to my home by best buy. After he finish the repairs He had a sale offer. He told for a single visit it would cost me $165.00. but if I brought a 12 months contract It would only cost me $200.00. When I called the store theyy did not honor the contract. And they would not give me $35.00 refund”
“I recently bought a new 2TB external hard drive at one of their stores near McAllen Tx. I was told none of the newer models were compatible with Windows 7. Well, I was told wrong. I just bought a NEW 4TB external at another store in Rock Hill, SC. The packaging says compatible with Win 10 and 11. Works great on my 10 year old Toshiba Satellite laptop running Win 7! don't let them do ANYTHING to force you to upgrade to the newer Microsh*t garbage.”
“Best Buy – Castleton, IN / Avon, IN
I’m rating the service quality I received at these two stores a combined 2.5. This morning at the Castleton location I purchased an LG LMV2301BD over-the-range microwave oven. It couldn’t have been more than 10 minutes before the item was confirmed to be in stock, my purchase validated and I was out the door. The young lady who assisted couldn’t have been nicer, as was the stock clerk who did the check on the item’s availability. For this I gave the Castleton store location a solid 5.0. But then in the early afternoon I contacted the Avon location to arrange installation of the microwave (Avon is the closest store location to my residence). I was on the phone with their representatives – 26 minutes to be exact, while being routed here and there, placed on hold repeatedly and speaking with a variety of different individuals. In the end, I was referred right back to the store again! I endeavored to reach and speak with the store manager, but their automated system didn’t give me this option. I even pushed “0” hoping to speak to someone personally, but it was to no avail. For this quality of service, I give the Avon store location a big donut (“0”). After working all day I’m too bushed and irritated to go through the exercise again, so I’ll make another attempt to arrange installation tomorrow. But let it suffice to say I’m not a happy camper.”
“I’ve never had an issue with Best Buy but I ordered an Apple air tag and key chain holder. I literally received an empty bag from Best Buy (not a damaged package either) and now the item is, shockingly, unavailable. Processed my refund but obviously now I can’t get the product. Great job Best Buy.”
“Since covid they do not take phone calls, hard to find a place to leave feedback. And now adding 200 membership for 50% chance to get a PS5 (basically scalping them) around holidays. What a terrible company.”
“3 months youtube premium Redeem code was bait. After spending lot of time with customer service, Jibel send me to youtube support! It i from them that I learnt that it cannot be used for customers who used youtube's own 3 month premium service which basically you get for free anyway. So having a redeem code does not give you anything extra.”
“I purchased an appliance from Best Buy. On delivery date they were late (the time they gave me and confirmed with me 3 times), when I called to see where they were at I was told that the item was on backorder and I would have to reschedule. When I asked why YOUR company confirmed with me 3 times I was told it is on backorder and I would have to reschedule. After being on hold for over 30 minutes (I asked to speak to a supervisor), I got a call that the deliver guys was on his way. When I asked the lady on the phone what was going on she laughed at me. I asked to once again to speak to her supervisor and lost connection. The treadmill was delivered and today I called because it does not work properly, I was on hold for an hour and transferred 4 times. The customer service is so lacking with Best Buy. Plus I have a product that does not work correctly. Question if I will use them again.”
“I recently bought a Samsung TV from Best Buy. As a native Minnesotan, I like the idea of supporting a local company... even if it's a big one.
The sales representative was knowledgeable and helpful. The purchase went smoothly. We decided to use a different company to mount our TV because they were astonshingly cheaper. (mycablemart.com)
After it was mounted, the installer noticed that it appeared the TV had been used before. It was covered in handprints and had someone else's Netflix account on it.
I tried to contact the store I bought the TV from, but they weren't taking my calls. I was put through to a call center. The person on the other end of the line told me that we could exchange the TV or Best Buy could compensate us for a portion of the cost since the TV wasn't new.
After working through this situation, it was determined that because I made the purchase in store, I would have to go in to the store to resolve it. Ridiculous and annoying. When I went into the store, they said they would only do a trade, not compensate me for the difference between a new and used TV. I asked, since the TV was mounted, if they would put the new TV on an existing mount. Nope. Since we didn't buy from them, they wouldn't do it.
This low level of customer support made me walk out the door very disappointed. My family is very good at boycotting stores we don't like. Best Buy just got blacklisted. The next TV, appliance, phone accessory, whatever that we buy will not be from them. In the end, they got to keep the price difference between the two TV's because I won't haul in the one we bought (it works fine). Their gain on the transaction by not compensating me for the difference in price between a used and a new TV? $40. This is a net loss for their company. I will definitely not buy from them again and discourage friends and family from shopping with them.
That being said, if someone from Best Buy were willing to contact me to resolve this situation appropriately, I would be willing to modify or remove this review. Maybe even shop with them again in the future. Let's see if they vaule their customers.”
“We worked with assistant to purchase a TV. The attendant Highly recommended 43 inch tv and we were ready to purchase the one he sold us on.. then says “oops all out!”
Know your stock sir before you waste our time!
Asked to find another store close to us for tv he recommended… “ oh Jeeze all out, my bad””
