Had a fridge quit working after 5 years. They finally agreed after months of back and forth to give me a store credit for the fridge. They set up a time they would come pick up the fridge. No one showed up. I called customer service and they told me to call back in 24-48 hours. Not sure what the disconnect is, but why shop at bestbuy anymore? I used to shop there for the customer service. Now that the customer service is terrible and is outsourced across the world, there’s son point in buying from them anymore. 2 stars instead of 1 because the local store manager agreed to give in store credit for the return.