Buying and delivery is mostly fine…until you need easy help (online)… . Then prepare for wasted time and aggravation. On multiple occasions the reps did not understand a simple issue and they handed me off causing me to repeat lost dialogue; or they simply disconnected me - ‘technical problem.’ Right! Further, they went out of their way to avoid honoring incentives. It feels like ‘the insane are running the asylum,’ and lost sight of the objective - customer satisfaction and REPEAT BUSINESS!
2 years ago
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