I purchased headphones on 8/10. The assistant said none in the store. Received ear buds on 8/11 in the mail. Apparently the wrong sku number was used. Returned to store on 8/11 and was given the headphones that were in stock. Advised assistant at Return Desk that I had opened package, as he had asked. This morning I found on unopened plastic bag of earplug replacements. As a helpful consumer I wanted to let them know that they were missing from the returned item. And said I would bring back to store the next time I was in Hyannis. The person on the phone called me sir and ai corrected her. She then went on to say that any earbuds that had been opened would not go back on the store. I advised that I had not tried on the earbuds and the rubber replacements package had not been opened. She started talking about the policy of not putting them on the floor if opened, which I understood. Just wanted her to know I could return the rubber replacements so that the box would be complete. She continued to argue and told ME to calm down. Told her I was hanging up as she did not apparently want to understand that the item was fine and I was trying to be helpful.