Best Buy Reviews

1.4 Rating 1,331 Reviews
8 %
of reviewers recommend Best Buy
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Best Buy 5 star review on 8th April 2024
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Best Buy 5 star review on 8th April 2024
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Best Buy 5 star review on 8th April 2024
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Best Buy 5 star review on 24th March 2024
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Best Buy 5 star review on 24th March 2024
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Best Buy 5 star review on 24th March 2024
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Best Buy 5 star review on 24th March 2024
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Anonymous  // 01/01/2019
The sales associate at the Cape Girardeau Mo store, Lenny Blanco, was very knowledgeable in showing and explaining the different sound bars that will work with our Samsung TV. We have had such good service on all the items we have purchased within the last year, ie… TV, air conditioner, and now a new sound bar.
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Posted 1 year ago
I bought a Ps4 from this business and it was in good condition and it shows that the seller really cares about quality and people.
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Posted 1 year ago
Brandon at Customer Service in Honolulu made my best day today. He deserves a 10 because he actually seemed happy and gave great service in the short return time it took. Making someone happy makes their whole day positive and I guarantee I will return with a smile. I will always choose to drive the distance from Kapolei instead of call an unknown representative and hope we get more people like Brandon. Thank you
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Posted 1 year ago
The Geek Squad at Best Buy are second to none. Always courteous and extremely efficient in solving my problems. Plus there is always staff on the main floor of BB who are very helpful and they always show me where to go when I'm looking for a product. I wish all other large outlets like BB performed in the same efficient and friendly manner. Richard Moody - Cranbury NJ
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Posted 1 year ago
Wanted to give a shout of to the Panama City, FL store, and the sales associate Sadie. She helped me with upgrading my cellphone, and then another time in assisting me with a new iPad. She is very knowledgeable and was so very patient in answering all my questions and going over the workings of both of the items we purchased. It's nice to have a kind and friendly sales associate these days. Kudos to you Sadie! And thank you!
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Posted 1 year ago
every month i go on line pay my bill at best buy and always a problem , they are thw orst service i ever had in my life time. you never get in your accounr and when you call them , they dont know what to do , all idiots
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Posted 1 year ago
We needed to scrap two old laptops, but wanted to erase the hard drive, yet not knowing how. Made an appointment with the Geek Squad at Best Buy on Golf Rd in Schaumburg, IL, and we’re greeted by Brandon. (Maybe 7/12/22 ?) He was super helpful, explained what we/he needed to do, and we were out of there in no time. Probably what I appreciated the most was Brandon didn’t give exhausted looks when I told him what I did and didn’t understand… which is not always the case. To be greeted with a smile these days is a rarity, yet Brandon was on point with courteous service.
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Posted 1 year ago
Brandon S from the South Setauket store in NY was extremely helpful and knowledgeable when he helped me with my purchase.
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Posted 1 year ago
SAGE PINO IS AWESOME & VERY HARD WORKING GEEK SQAUD.
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Posted 2 years ago
Had Adam and Brandon from Dickson City PA mount our 75" tv on our wall. Very professional and informative.
Best Buy 5 star review on 5th December 2021
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Posted 2 years ago
We ordered a washer from Best Buy and was delivered on time. Excellent customer service from Eric Estrada. Very nice guy, explained everything, very polite and considerate. Great work guys
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Posted 2 years ago
Excellent store, they must have revised their policies, because accidents happen, but Todd Austin made it up to me, this store is a lot better than Amazon or any other for help. they made me very happy! you should shop there.
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Posted 2 years ago
Companies do make mistakes, but I have never been helped more than the BEST BUY Gresham store, by Todd Scott. This is much better than Amazon. I will continue shopping here.
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Posted 2 years ago
We could not be happier with each and every visit concerning this particular store. I highly recommend others in our area to check out this store due to awesome customer service!
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Posted 2 years ago
I ordered my new TV on the internet and paid. I arrived at the Brandon, FL Best Buy, pulled into the parking lot. I gave Janet the paperwork for my order in the parking lot after she finished helping another customer. She picked up my new TV, brought it to my car in about 15 minutes. It could not have been easier. Thank you Janet.
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Posted 2 years ago
“A couple of times tom Malkovich rooted my phones and every time it was perfect work, even when once one of my phones was problematic but he managed to solve the problem. The whole team very professional and always ready to answer my calls. Looking forward to continue using hackerspyville in the future and I will certainly recommend to anyone who asks me. Website: H A C K E R S P Y V I L L E . C O M Quora Space: HACKERSPYVILLE WhatsApp/Helpdesk: +1 (320) 961 4598
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Posted 2 years ago
I bought a Yale Lock and paid $200 for tech support to come install it on 6/21/21 between 7am and 1pm, at the Millbury Store in Worcester, hence I called out for work to wait for them, it got to 12.30pm, no communication, I decided to call the store and inquire. Talked to a person named Jade who was extremely rude, he stated I had an accent and that he wouldn't understand me even in a million years, and hanged up on me. Didn't even listen to what I was calling for or even transfer me to another person who maybe could have listened and understood me. Jade spoiled my whole entire day.
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Posted 2 years ago
Yesterday I had the Geek Squad install my new TV. What a great experience. Trevor was so terrific I can not say enough about the job he did, his respect for my home, his help with a new stand I purchased with the TV. He took the time to show me how to use all the features and said I could call or text him if I needed anymore help. What a great experience. Well worth the money for the service. Thanks so much Trevor in Bloomingdale Illinois store, your the best.
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Posted 2 years ago
Gabe in computers assisted with the correct lighting USB cable. I was not familiar with the store layout. Was walking aimlessly and Gabe asked if I needed help. He showed me exactly what I needed and checked me out at the register. Thank You, Gabe for your kindness and professionalism. Store# 829.
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Posted 3 years ago
Bought a lap top and the customer service was very good.
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Posted 3 years ago
Best Buy is rated 1.4 based on 1,331 reviews