Anthony Shepard, a Home Theatre Agent came to our home to trouble shoot our Devices. We were extremely impressed with his, knowledge and expertise. Anthony knew exactly what the issue was and went to work immediately to resolve the issue. Anthony was so professional and respectful. He knew immediately what he had to do and reassured us that he would resolve the issue and he did. Thank you Best Buy for hiring and maintaining professional technicians as Anthony Shepard. We were extremely impressed with Anthony's expertise. He was so kind and patient with us. His reassurance that he would resolve the issue put us at ease and we were thankful that he came to our home to help us. If you need at home Best Buy Technical Service, Anthony Shepard is the Agent to ask for.