“Should be called “Worst Buy”. We bought a new computer, printer, & key board this morning. Paid an additional $200 for installation which we were told would be between 1 & 3 pm today. Sat home all afternoon. No one showed up. After 5 phone calls (could not connect to the store) & being on hold for 20 minutes - we were told there was no work order! Terrible customer service. Different info given by various people. No commitment for this service. CRIMINALS. Stay far away from this store.”
“I wish I could give negative stars. I purchased a printer for my business, but when I placed the order, the shipping address did not register and defaulted to my billing address, which is a PO Box. I immediately (less than one minute after placing the order) contacted customer support and told them about the problem. The customer service rep told me he entered the correct address on the order. He lied. I never received the printer, especially since my post office box is 3" x 4", was never notified by the post office where the printer was, so I did not ever receive it or take possession of it (easy to confirm since I never signed for the package, nor was it scanned in as picked up). Best Buy customer service told me that the printer was at the post office and they were requesting a return. They lied again. They are now telling me that I somehow have a Canon printer sitting in my 3" x 4" post office box and I have to pay for it. The told me they "checked" their warehouse and the printer was never returned. They are intending to rip me off for an item I never received, never took possession of, and was, in fact, impossible to be listed as delivered. They are refusing to even request a search for the package by the post office, insisting again, that somehow the printer was stuffed into my post office box and I received it. This has been going on since Christmas. They are not worthy of anyone's business.”
“I spent close to 10,000 in all my appliances from them and every time there is an issue they say its not covered when I purchased extended warranty .Customer Service is absolutely horrible .”
“As a geek squad member we were happy to know that there was in home repair when our TV went out. Until our appointment was canceled 3 times! Went into our local store trying to get help but they wouldn't even talk to us about it...... only through the 1-800#. Getting our new TV from Costco at a better price with free add ons.”
“Worst slowest customer service. There is nobody in the store and then there's still no one to help me. This is happening to me 3 times in a row. There is something wrong with its company. They can never seem to get their customer service correct.”
“All I did was ask about possible refund for order that was lost and delivered to the wrong location. The next thing best buy customer service "elida" did was ban me permeantly till the year 2050. Like how does make sense. Ref:2826693 >> Best Buy Corporate Support- Case 328100514”
“I recently purchased a Toshiba TV from Best Buy. They had to order it and I picked it up today. As i was unpackaging it, I saw that the screen was smashed. I took the TV back to them today but they refused to give me a refund or even order another one as they claimed that I broke it. I called several 800#'s but got no help from anybody. I have purchased several big dollar items from them but that made no difference to them. I will never step foot in another Best Buy store and I strongly recommend that you don't”
“Worse costumer service. Was refuse multiple times to speak with supervisor. Was placed on hold then hung up on. Was called a lair by one customer service. Absolutely worse”
“Don’t trust BestBuy.com reviews! They have failed to honor a delivery schedule for the 3rd time. I took time off work to be available today from 7AM - 7PM Monday 1/29 and they sent me a message at 7:20AM that they need to reschedule. If you look at every other review site they receive less than 3 stars consistently but have almost a 5 star rating on their site because they reserve the right to delete unfavorable ratings. They also don’t consider a “verified purchase” until you receive the item. So you can’t leave a review on their failure to review cancelled or no show deliveries.”
“Brought a washing machine in January 2023 and the computer broke just one year later which will be 400 hundred dollars to fix,best buy won't replace or fix it. Don't buy appliances from best buy go with pc Richard which I should have done.”
“This has to be the worst business model on the planet. i will summarize the problems, rather than write a book.
1. I hired the geek squad to transfer data to a laptop that I bought in their store. The data was not complete. I continue to be unable to log into certain websites ,those that worked perfectly well prior.
2. I cancelled the membership and 16 days later have no refund. I did decide to keep the laptop.
3. I had already ordered a DISHWASHER from Best buy. I noticed they had put the WRONG delivery address. They put the billing address instead of the delivery address (different state in the U.S.). After many, many phone calls I thought I had it corrected. But NO, the same WRONG delivery address remained. The store added an extra $179 dollars for delivery. They said that they had to reorder the produce to put in the correct delivery address and because of that, IT WAS NO LONGER ON SALE. I told them to cancel the entire order.
But I received no cancellation confirmations. So AGAIN I called Best buy and this time I found out they were planning to deliver and charge TWO DISHWASHERS. THE SAME DISHWASHER, this time to the correct address.
I will NEVER, EVER do ANY BUSINESS with Best Buy and I advise you to think carefully before you get started.”
“I paid under $200 for total tech support and I get no help in the home. I have to pay another $100 for a visit to fix a printer. This happened a few months ago. That can't seem to fix. Very very dissatisfied.”
“45 dollar restocking fee to bring back a phone,never opened,and 50 dollars more than I could have gotten elsewhere.May take one minute to put it in the lockbox. I will never buy anything there again,not will the rest of my oversized family. Rip-off artists. If I could give zero stars I would! They suck.”
“Need an oven a.s.a.p. Best Buy charged me for an out of stock item then proceeded to repeatedly delay delivery while holding onto my money. When I tried to refund, it told $100 less than what I paid. Over two weeks later, my alternative choice is now out of stock.”
“I did not receive my order and yet Best Buy will not refund my order without waiting 3 days (so a total of 7 days since I ordered. )
Customer service does nothing except read the same script over and over.”
“Why can’t Best Buy be banned in USA . They have worst customer service . They always miss parts and they don’t refund wat so ever .they say that they created a gift card and that gift card never arrives when we call them they will create a refund for gift card which never arrives . They created 20 times and it will never arrive . God I pray that Best Buy should be banned and booked under law for giving troubles to customers”
“It took 20 minutes on the online chat to cancel a subscription to Microsoft 365. The system is designed to produce endless delays and to deter the customer. This was the most ludicrous online chat experience i have ever had.”
“We’re to start. Lies all lies. From the web site showing one product and describing Something different. Then do a curbside pick up lol. You’ll have to go in to pick up your order. If you call customer service and talk to Dave he will tell you anything to get you off the phone. Like yes I’m in the York pa store lol but his kids are in the back ground playing. After returning to the York store was told the modem 1.4 is the same as 1.0 lol. Then all of the sudden according to Dave the store had 6 of the 1.4 modems in stock he’s pulling one now to be exchanged.Guess what at the store there is no Dave and they don’t have in house customer service lol. And they don’t have any 1.4 in stock surprise lol. So all I can say is work at Best Buy part of you job is to lie lie lie. DONT BUY STUFF FROM BEST BUY unless you like being lied too.”
“Total Care should be renamed Total Disregard. Once you leave the store, there is no way to get contact anyone that is actually at the store where you made the purchase. The phone screening process - even after paying for the "Total Care" package is a farce. I tried twice to confirm a delivery date... once I got "disconnected", the second time I was asked to hold, then transferred to the "delivery department" who had still not picked up after 7 minutes on hold. I'm Gone.”
