“I feel sorry for the best buy employees. Corporate does not put the time or money into them to train appropriately, then this turns into big problems with customers. I purchased an in wall A/C unit n was told it could be installed, the unit was delivered by UPS n sat in my car port for 2 weeks, then the installer arrived and informed me they could not install because they are not allowed to weatherize. Why would a company say they can install but just kidding, you didn't prep and weatherize the area first. Then when it came time to deliver and install my refrigerator, just kidding, we cant do that either cause we are not allowed to remove the doors on the old frig to get it out of the house. When i made these purchases i was not told of any stipulations . I am a 64 year old single woman on disability and disgusted with this entire scenario......shame on you BestBuy!”
“Website is so bad including lags and Search has a frustrating inability to discern between large appliances. What does a Gas Stove have to do with a Dishwasher ?”
“HORRIBLE, PATHETIC service. Don't bother making an appointment with Geek Squad, they don't honor appointments. Walk-ins are served before any appointments, so why bother? Waited over 1 hour after my appointment only to be told to make another appointment in a few days despite being told they had the parts and could replace my phone screen on the spot. All the walk-ins in front of me preceded my repair. Walked out and will never spend another minute or another dollar with Best Buy.”
“Absolutely unacceptable experience at Best Buy Pembina in Winnipeg.
I went in to order an electric scooter that was listed as online only. It seemed convenient, the associate even confirmed there were 8 in stock. I paid a down payment, was told the item would arrive in three days, and that I’d receive a tracking number once it was shipped.
Fast forward 3 days, nothing. No item, no tracking number, no communication whatsoever. I called customer service and was informed that the order was being processed and would arrive within another 2 days. Same story, 2 days later. Called again with the same vague excuse. Days passed, and I still had no tracking number, no updates, and no email; it was just radio silence.
Finally, one customer service agent admitted that there was a mistake; the item had never been in stock to begin with. At this point, I was beyond frustrated. I’d been lied to multiple times, fed excuses, and left entirely in the dark, all while they had my money.
I went back to the store for a refund. Took a while even to get the manager’s attention. When I finally explained everything, she gave me absolutely no explanation, no apology, no compensation — just a cold, indifferent shrug, as if none of this mattered. No ownership. No empathy. Just a “not my problem” attitude.
This was one of the most disappointing and infuriating retail experiences I’ve ever had. I’ll never shop at Best Buy again, especially not this location. I’ll take my business elsewhere, likely to Visions Electronics, where at least they’re honest and straightforward with their customers.
If you value your time, money, and sanity, avoid Best Buy Pembina at all costs.”
“Went to my local Best Buy to shop brick and mortar for a new TV. I had the info for the one I wanted, web site indicated in stock. No display to demo, no sales person around to assist and was told by service desk there were 5 people ahead of me seeking help “it may be a while”Honestly there weren’t that many customers in the store and My lunch break is not that long. Amazon is delivering tomorrow 50 bucks cheaper. Poor management to blame no excuse for this situation.”
“Tried buying two phones, They didn't know how to do anything. We came back three days in a row, to be told "I don't know" I was horrified! A major corporation answering a customer with "I don't know" Tucson Broadway location, Jeremy manager, Michaela, no help. Ended up cancelling the phones, best buy credit card and will never return. Went to Verizon and got amazing service! Spent even more money with them! Got awesome phones and internet. Best buy is a poor run business. We will never return. It's a shame they lost us, we buy lots of electronics!”
“I returned a Macbook (that I paid in cash) to Best Buy over 16 days ago and still haven’t received my refund, despite being told multiple times (via email and phone) that it would be received within 5–10 business days.
Customer service has been completely ineffective — every time I follow up, I’m told “your check is arriving tomorrow” (this was said 3 different times) with no resolution, accountability, tracking or my money back.
By the way, we're talking me being out almost $1000 in cash without knowing if I'll even get my money back, so yeah, that hurts...
"Lucky me" that I’ve documented all communication and might have to escalate this to the Florida Attorney General’s office and file a BBB complaint.
I expected more from a company like Best Buy. Only today they mentioned they would be reissuing the check because there was a problem in their system, so God knows if I'll ever receive the refund. Delayed refunds with no explanation other than lies is just unacceptable.
I can’t recommend shopping here unless you’re okay risking delays, frustration, and not getting your money back.”
“I ordered a iPad, it was not in the box with the keyboard and pencil that I also purchased, I’ve reported that the iPad was not delivered and cannot get compensated for their mistake. I’m being treated like a criminal.”
“I purchased a laptop, the salesman said he would give me a protection plan at a reduced rate. I thought it was a geek squad plan. One month later my laptop was stolen. After making a police report I called to cancel the policy. I was told that the protection plan was not a help plan nor did not include theft. They would not reimburse me for the plan which was of no use. This is not great customer service. When I replaced the laptop I went directly to the HP sales line. Before you purchase any electronics do not get get fooled into buying a plan for $200. that is of no use. They would not make any concession even though the laptop has been stolen.
Very Bad Customer Service!”
“I’m so glad I found Fred Mercy. They made a stressful situation manageable by staying transparent and supportive the entire time. Everything they said, they followed through on. Couldn’t ask for better help!
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“We bought several appliances from this store. They were Samsung products. I think at the time, they were having some kind of sale, on this product. My dishwasher is the worse one that I ever had. I will never buy another Samsung products again. And also not happy with the range that we got from there.”
“2nd time worse than first time. Bought a tv online. Best Buy kept sending me a window for delivery, driver showed up at different times and I never did get my tv. Tried to call customer service and they kept hanging up on me. Never will use Best Buy again!”
“I received a text from Best Buy stating there was an issue with one of my three large orders.
Two of the orders included multiple TVs, mounts, hardware, and installation services.
The third order included two refrigerators and a set of individually colored panels, totaling around 12 line items.
When I logged into my account, there was no indication that anything was wrong with any of the orders. I chatted with support, but all they could provide were the scheduled delivery dates — no real answers.
I decided to leave it alone and checked again about a week later. Everything still showed as "good."
Since I needed to reschedule the delivery dates anyway, I was able to reschedule the first two orders without issue. However, when trying to move the third order (the refrigerators), I found I could not reschedule it at all.
I contacted support again.
The first rep once again could only tell me the scheduled delivery dates — no explanation.
I requested a transfer to someone else.
The second rep, when trying to move the fridge order, discovered the order had already been canceled, even though nothing in my account showed any sign of it being canceled. No email, no notice, nothing.
The agent then had to manually cancel each individual line item from the order, which took over 20 minutes. (The system was running extremely slow — for example, when I tried rescheduling, each time I clicked to change a month it took 25+ seconds to load.)
After over an hour online:
We successfully rescheduled two orders.
One order (the refrigerators) was confirmed canceled — but only because I intervened.
Otherwise, I would have sat around waiting for expensive appliances I paid for that were never coming, with no communication or warning from Best Buy.
Today, I went back into my account to double-check everything — and now it's showing part of my orders scheduled for the correct new date, and other parts still stuck on the old, wrong date we just changed.
Now I’m forced to go into the store to try to fix this in person — and based on past experience, that's usually even worse.
You typically get young kids who barely know the system, looking at you like you’re crazy for expecting them to actually make an effort to fix anything.
For a global company, this is a completely inadequate system. It's unacceptable that a customer has to dig, chase, escalate, and physically go to a store just to get basic information and support.
Best Buy seriously needs to fix their customer communication, their system performance, and the attitude in their stores.”
“I had my TracFone for about 6-8 years. Worked good. Everyone told me to "upgrade". I went to Best Buy Bought a Motorola cell phone. I lost All my photos and contacts and phone numbers! Very distressing! Had to wait 3 1/2 hrs to be seen ( take a number) once we arrived in store. I do not like my "new" phone. I thought ALL my contacts/photos woubronteld transfer!”
“Best Buy has completely eliminated any sense of customer service. They've centralized all phone support to undertrained representatives working remotely who seem to have no knowledge beyond what’s already listed on the website. There is no real help, no accountability, and no reason to shop here anymore. With the direction things are going, I wouldn’t be surprised if Best Buy ends up filing for Chapter 11. I highly recommend looking elsewhere — this store no longer serves any meaningful purpose.”
“I was told by an agent not located in a Best Buy store, that the store associates DO NOT SPEAK TO CUSTOMERS. Worst customer service, actually no customer service.”
“This is not a review of the purchase process or the people who helped me but of the lack of communication within the company and the lack of being able to speak with people when necessary. I went into the Aventura, FL store and purchased a refrigerator because they told me the delivery team would lift it over my counter. They told me it was good I went into the store because they needed to order a 4 man team to do this. I was thrilled because I told them I had to send my Lowes purchase back because they would not do it and I had been without a fridge for almost two weeks. This was on a Friday and the delivery was the following Wednesday. I received a call from the delivery company on the morning before. I reminded her that it was a 4 man team and she said she was not aware. However, it was in the notes. She said she would call BB and call me back. I never received a call back so I called BB and they assured me that all was set. I got a text the night before saying delivery was between 7 and 11 am. I got up early, my husband took off work to be home and help, and chaos began. I received mixed messages for two hours about my delivery. I could not speak to a person because BB opens a 10. I finally had to download the app to do a chat at about 9. Nobody had a clue why one place would say between 7 and 7, an email said my order was canceled but listed the first refrigerator that I swapped out within 2 hours of my purchase, and then on the website it said I would get updates soon. My whole morning was chaos trying to talk to a human. Finally, I received an email a couple of hours into my delivery window saying my money was being refunded with no explanation whatsoever. I finally got to speak to someone in corporate who was a lovely lady but had no idea what happened either. I was on hold for about half an hour before she was able to find out that they just canceled it because they said they would not lift over my counter!!! I was so angry. I have been a BB customer for decades. Do you think they would offer me anything for my wasted 5 days and having to start all over again? NO. The least they could do is offer a 20 percent discount on another refrigerator or something. These companies never value their long time customers. I am not blaming the people who helped me, they were all great but the ball got dropped somewhere. I am still waiting for a refrigerator, 3 weeks into it.”
