I bought a open box envy 2 in 1 with 2 year replacement warranty. Around 800 on my credit card. I used for a week and decided I'd wait till Christmas to use it. Christmas day it's doing a non stop bios update. I take to store they ship it off. Tell me it's a manufacturer defect and I get a replacement. At store they just give me store credit and tell me my 200 dollar warranty was used shipping computer off. So I took credit and bought a cheaper computer but at end of day I still have a credit card bill. they refused to issue the money back to my credit card or replace the exact laptop with the malfunction... I feel like it's kinda unfair the way they use the warranty when a manufacturer issue shouldn't effect extended 2 year warranty... I don't think I'm do business with best buy no more.