“Best Buy has completely eliminated any sense of customer service. They've centralized all phone support to undertrained representatives working remotely who seem to have no knowledge beyond what’s already listed on the website. There is no real help, no accountability, and no reason to shop here anymore. With the direction things are going, I wouldn’t be surprised if Best Buy ends up filing for Chapter 11. I highly recommend looking elsewhere — this store no longer serves any meaningful purpose.”
“I was told by an agent not located in a Best Buy store, that the store associates DO NOT SPEAK TO CUSTOMERS. Worst customer service, actually no customer service.”
“This is not a review of the purchase process or the people who helped me but of the lack of communication within the company and the lack of being able to speak with people when necessary. I went into the Aventura, FL store and purchased a refrigerator because they told me the delivery team would lift it over my counter. They told me it was good I went into the store because they needed to order a 4 man team to do this. I was thrilled because I told them I had to send my Lowes purchase back because they would not do it and I had been without a fridge for almost two weeks. This was on a Friday and the delivery was the following Wednesday. I received a call from the delivery company on the morning before. I reminded her that it was a 4 man team and she said she was not aware. However, it was in the notes. She said she would call BB and call me back. I never received a call back so I called BB and they assured me that all was set. I got a text the night before saying delivery was between 7 and 11 am. I got up early, my husband took off work to be home and help, and chaos began. I received mixed messages for two hours about my delivery. I could not speak to a person because BB opens a 10. I finally had to download the app to do a chat at about 9. Nobody had a clue why one place would say between 7 and 7, an email said my order was canceled but listed the first refrigerator that I swapped out within 2 hours of my purchase, and then on the website it said I would get updates soon. My whole morning was chaos trying to talk to a human. Finally, I received an email a couple of hours into my delivery window saying my money was being refunded with no explanation whatsoever. I finally got to speak to someone in corporate who was a lovely lady but had no idea what happened either. I was on hold for about half an hour before she was able to find out that they just canceled it because they said they would not lift over my counter!!! I was so angry. I have been a BB customer for decades. Do you think they would offer me anything for my wasted 5 days and having to start all over again? NO. The least they could do is offer a 20 percent discount on another refrigerator or something. These companies never value their long time customers. I am not blaming the people who helped me, they were all great but the ball got dropped somewhere. I am still waiting for a refrigerator, 3 weeks into it.”
“I rarely write bad reviews, but my experience with Best Buy has been so infuriating that I feel compelled to share it.
From the start, the customer service was terrible. After purchasing a refrigerator, I was told that delivery would be scheduled within a couple of weeks and the date was set for delivery. A few days before scheduled delivery they called to say it needed to be extended by a week. The day before the new delivery date they called to say it would be yet another 10 days before delivery!! . Totally unacceptable. That would put me without a refrigerator for more than a month!
My experience was met with customer service reps who seemed uninterested in helping me. It felt like I was stuck in an endless loop of frustration.
The lack of accountability and organization in their delivery scheduling system is shocking. They failed to provide any solid updates on my order, leaving me in the dark and completely frustrated. When I finally spoke to someone who could "help," I received vague answers that did nothing to ease my concerns.
After waiting an entire month for my refrigerator, I was left feeling like a burden rather than a valued customer. This experience has been a lesson learned: I will think twice before shopping at Best Buy again, as their customer service is severely lacking and they do not honor their delivery commitments.
I finally had to cancel my order and do business elsewhere. I will be receiving my refrigerator this week and I actually saved $400!!
It's disheartening to see a store with such potential fall so short in customer service. I won’t be returning to Best Buy anytime soon, and I advise others to think twice before spending their money there.”
“I bought a MacBook to start writing out videos and uploading them and I had an appointment with the Geek Squad to teach me how to do that but when I got there I waited in line for 30 minutes before anyone ever asked me what I was there for and I said I had an appointment and they said well we can't help you cuz we're under staffed so I'm taking my book back and canceling my membership and going somewhere else”
“I ordered a $500 subwoofer online which I never received. Bestbuy made me waste a ton of time, asking me to get a police report, get an officer to call them, then email them, follow up with Fedex, my residence etc etc. Only to reject my request for a refund every single time, for an item they failed to deliver. To add insult to the injury, Fedex had no proof of delivery either. 20+ years active customer, have spent thousands of dollars.”
“Terrible Service – Avoid This Store!
I bought a laptop from this store a few weeks ago, and it has not worked properly since the first week. When I reached out for support, I was shocked to learn that they don’t offer any real customer service. Instead, they charge $39.90 just for remote assistance or an outrageous $179 per year for service!
This is completely unacceptable. A store selling computers should at least provide basic support for faulty products. Instead, they only seem interested in taking more money from their customers.
I strongly advise against buying from this website. The service is disappointing, and the products are not worth the hassle. Save your money and buy from a more reliable store!”
“Bait and switch! Told we would get $150 off dishwasher if opened a Best Buy credit card. Afterwards when we got the bill there was no $150 off for opening credit card. Instead we received a $100 credit toward buying something else at Best Buy!!”
“I bought RAM for my laptop. Sales rep online helped me "make an appointment". Well, it turns out appointments are for you to drop your computer and leave it there for 3 to 4 business days because "they have a queue of computers". Do you know how long does it take to change the RAM of a laptop? 5 to 10 minutes if you have the proper tools.
It's obvious that this A-squad (not geek squad at all) is useless. Do you think we have 7 laptops, one for each day of the week? We'll, I don't, I need mine for work. Before leaving the store I proceeded to return the item, you should be ashamed of your horrible customer service.”
“Spent $4000 on a TV and waited 2 weeks to get it delivered. Now it's going to be two more weeks. I'm paying interest on a product I haven't even received. Customer support Basically said oh well. I think I'm going to cancel the order and buy it from someone else”
“Worst customer experience at San Bernadino (Redlands) location. Manager was more focused on selling a ridiculous Best Buy membership than retaining me as a customer. Explained my situation with an exchange and instead of listening kept interrupting trying to pitch his upsell & insisting this was the only way he could help me. I went to a nearby Best Buy and all went smoothly! Managers need to re-evaluate how they engage customers especially ones that frequently purchase from them. Best Buy will be out of business soon w/this customer service. AVOID the San Bernadino location. They're always out of stock on premium products and terrible customer service. I will NEVER return to this store!”
“I purchased a 75” TV that was delivered and arrived damaged. Best Buy would not exchange. Had I been a premier member, and not just a lowly regular member they would have helped. Years of loyalty and tens of thousands of dollars of past purchases were meaningless to them. I will take my loyalty elsewhere like to Cructchfield”
“The change of not allowing customers to call each individual store to ask the department workers specific questions products in their section is frustrating to say the least. A 15 second conversation is now a 20 minute phone call with no results by the end of 3 calls I made. I live an hour away from the Best Buy and for me to simply call and see if a product is in stock or what other suitable product would work saves a massive amount of time and money for me. That can no longer happen.”
“No one has any idea where my order is. Keep getting the runaround about it. Wait until the end of the day has gotten old. That ship has sailed. Avoid ordering from these incompetent clowns if at all possible.”
“Had 100 dallor gift card and my bill was 104.83 and was told I couldn't use my gift card because the total included tax, therefore I couldn't us my 100 dallor gift card. Explain that one. No more best buy for me.”
“I ordered a TV and begrudgingly agreed to pay $250 for mounting which I thought was excessive particularly since Best Buy mounted my last TV above a drywall fireplace and installed a sound bar I ordered a new TV from Best Buy. I get called the next day to say oh by the way, besides the $250 for the mounting, we have to charge you another 149 because it’s on a fireplace And then a connection fee for the sound bar. They tried to say it was more work and they needed a different crew! I call it highway robbery. I will never buy anything from Best Buy ever again after being a long time customer. I mean literally they take the old TV off. They put the new TV on 15 minutes tops.! Best Buy has become god-awful no wonder why the store is empty!”
“Customer service was unable to help me. I mailed a certified letter to the Best Buy CEO, Corie Barry. According to the USPS, it was received. My letter was never acknowledged. I am a long-term customer of Best Buy. The frustrating part is that I was not even asking for money or a product. I had a warranty that they terminated too early due to a miscommunication with their representative. I will eventually be in the market to buy a new computer and now I need to go to another company.”
