“Went to return an item today at the 17539 Stony Plain location in Edmonton .Princess has to be the most unfriendly customer service person I ever met. No hi or bye...... nothing bu rudenes.She seriously needs a Course on how to treat customers. But then she is a "Princess" right? The next time I go in there, I will get the manager and ask for a different person. If she really hates her job that much, maybe she should just home.”
“I ordered a laptop from Best Buy, it took 5 days to arrive and could not be powered up. I went back to Best Buy and told them the computer didn’t turn on and they said they couldn’t do anything after 5 days and told me to go back to the manufacturer Asus. Asus refused to do anything. Took the computer to local Best Buy and they said the computer wouldn’t power up which I already knew, I went to the store manager and she refused to do anything, I now have a very expensive boat anchor.”
“My wife bought a new computer. They handed it to her along with the old one…minus the power cord for the old one. Phoning was useless. Won’t put u thru to a manager. Eventually i drove 45 minutes to the store and they acted like they were doing me a big favor “gifting” me a power cord.”
“False email on my acct. Best Buy says takes up to three days to fix!! Meanwhile has access to my acct, cred card, and cannot change password. Incredibly poor security and prioritization. Says if I want to lock my BB acted card must call another number - already spent half hour on this BS”
“You can't even call your local store. You just get redirected to a worthless offshore call center. And that's after trying a number with my local area code. This is after buying a "like new" open box item that was missing the remote.”
“I haven’t shopped at Best Buy in years because, long ago, I formed the opinion that it was more expensive than alternatives. Also shopping in the store was never a great experience. It was like going to a Staples or Pet Smart: hard to find info or knowledgeable help, long waits to check out.
However, someone gave me a $500 gift card and I finally redeemed it. There wasn’t much I wanted, but I picked some items: among them, two of the following products for baby gifts:
VTech - Wyatt the Whale Storytelling Soother - Blue/White
Model: BC8312
SKU: 6305582
Here’s what I have experienced.
1. The first delivery was missing one of the two VTech items that I ordered and paid for.
2. I spent a half hour getting through to someone and explaining the issue. They said they would rush out the missing item under a new order number: Order #BBY01-806933907144
3. After some time, the second VTech item arrived. But instead of it being packaged in a box like the first one, it was packed in a flimsy envelope, and the box arrived damaged/destroyed. This was unsuitable for a baby gift.
4. I spent a half hour getting through to someone on Best Buy chat again and explaining the issue. The representative had difficulty understanding. After a lot of time back and forth and time waiting, the representative told me my only option was for Best Buy to email me a label and return the item for a refund. I wasn’t happy because I now would have to shop for another baby gift, and no apologies or anything were even offered, but since that was my only choice, I agreed.
5. I waited several days and Best Buy never emailed the label.
6. I spent a half hour getting through to someone on chat again and explaining the issue. This representative told me she would have the label emailed to me.
7. This time, I received the label-- with no instructions other than to take it to a UPS store.
8. I brought the item to a UPS store, which wasn’t convenient. I waited in line. They scanned the bar code and told me they weren’t allowed to take the item because I was required to have the box wrapped or packaged. Those instructions were not included with the Best Buy email label or mentioned on the chat. So this trip to UPS was yet another unnecessary waste of gas, time, and effort.
9. The UPS store said they would package the item for me for $4.00 but suggested I call Best Buy and tell them to send a bar code that doesn’t require packaging.
10. I found a phone number for Best Buy and called. After some time waiting, listening to irrelevant recordings and prompts, I got a representative explained the issue. She told me they would not provide any other label options, that I would have to package the product for return at my own expense even though these problems were not of my doing and I had already been greatly inconvenienced. No apologies were offered.
11. I packaged, at my own expense, the item and returned it.
12. Days later I received a return confirmation from Best Buy that said my refund had been processed for ZERO dollars.
13. I got on chat and explained the whole thing and asked for my refund. After much back and forth and waiting, the agent said I would have to call on the phone.
14. I called Best Buy and over the course of about 40 minutes an agent worked to handle this. When it was over, he said I might be issued a credit on my credit card or it might be a gift card, but he couldn’t tell me which, and if it was a gift card, I would have to call back and get information on how to get it. He told me I would just call back in 7-10 days to find out. I told him this is ridiculous. I’ve spent hours and way more money in terms of time trying to get a refund for $50 — and it’s STILL not over.
Due to problems on Best Buy’s end, this simple attempt to buy a baby gift has proven ridiculously disastrous. I have wasted several hours of valuable time, and still have no baby gift and no refund.”
“Bought 2 LG tvs in JAN.24. One does not even turn on. I was told by Best BUY to call the manufacturer who said they have no one to repair it!!Best BUY has no customer service, takes your
money and won't talk to you after
that.
I should not have to beg these companies to stand behind their warranties. I will pursue my legal
options against them. In the meantime going to Costco to buy a TV with a warranty that will be
honored.
DO NOT BUY FROM THESE COMPANIES,THEY HAVE NO CUSTOMER SERVICE.”
“Best Buy delivery and installation in the twin cities is a fiasco .
Please, if you have a choice go to Warner stallion for better service
Best Buy delivery and service in the twin cities is a Mickey Mouse Company.”
“Places an order for pick up, told it would be ready next day. It wasn't and noone could say why, just it was "processing." Customer service could not help at all. It was a sale item(75 in TV and it said 2 in stock. I'm assuming they ran out and didn't fix their site. Forget talking to a person in charge. Canceled my order & went to Samsung direct. Unprofessional service. I never complain but when I can't get a simple answer of why? Forget it”
“My nightmare with Best Buy was with scheduling and the warehouse. I bought 3 TVs on Mar 23 2024 and twice no one showed up to deliver them. I canceled the order, bought & picked up TVs myself & had someone else install. Talking to Corporate was a waste of time”
“Best Buy used to be a customer friendly place to go. Now all they care about is taking your money, buy there stupid membership and apply for a credit card. Spend 800 over a few months and they can't even give a lousy reward.
Once again, another company that is all about the profit margin, expensive memberships people do not need or want, and no consideration for the customer.
Go someplace else. Even Walmart is better without the rewards and sneaky change of product selling.”
“I have called, but none of their customer service numbers answer. You get the dreaded automated person. When are companies going to realize that this feature does NOT work. I have called to inquiry about purchasing a TV 7 times and no one has answered the phone at the local store and if you've been in the stores lately; there is no one in there so they should be able to answer the phone. The Credit Card company is just as bad .... Why can't you talk to human beings anymore?”
“So now, no employees answer the telephone. They outsource to Mexico and India! I called trying to get information on a computer tablet that I wanted to purchase. The guy who took the call was taking forever, and come to find out he was looking online! OMG! These GREEDY CORPORATIONS! IT IS ALL ABOUT MAKING MORE MILLIONS AND TO HELL WITH THE PEOPLE! THESE LAST GENERATIONS WILL REGRET NOT PROTESTING ALL THESE ACTIONS! I WILL NO LONGER PURCHASE FROM THIS STORE, EVER!”
“I ordered online, but my shipment got lost in the warehouse and was returned to the center. Now, I have to wait an additional five days, on top of the three days I've already waited. This experience has been truly disappointing for Best Buy, and I'm never ordering from them again.”
“I’m not surprised with a 1.4 star. Tho I think it should be much lower. Their customer service is terrible, and you’re paying for something that will never be delivered to you.”
“I hope nobody has an issue with their Citibank Best Buy card… I understand that Citibank and Best Buy are separate entities… however, they work together to we. I received a fraud alert and spoke with some that I couldn’t understand well.. I asked a question twice and was told to have a nice day without my question being answered, the next morning, I receive another call and can barely understand the individual, I again ask the same question a few times and then I. Literally get hung up on… I go to Best Buy. The employee spoke with was helpful, however he called his manager and the manager tried ti dismiss me right away telling me that they’re two separate companies… I told him I understand but unfortunately Best Buy works with Citibank so this is a Best Buy problem as well… and I asked my question again that I asked on the phone.. the manager resorted to his programmed answer of Citibank and Best Buy are two different companies… his employee though gave me a card to their customer support and also looked up my information to let me know that even though my card was cancelled, he could still help me out if I wanted to get something that day…. He should be the manager, not the actual manager.
I received another call from Best Buy when I got home, the third one in 12 hours. I could understand this person well. However she was very dismissive and told me to have a good day before I even got to speak. I yelled a bit to make sure she didn’t hang up.. told her my issue.. she gave an unhelpful answer in a rude and annoyed tone and hung up as well.
I speak very respectfully and try to avoid these unfortunate conversations but it seems that Best Buy and Citibank handle their customers the same way for the most part”
