I am trying to purchase a wireless receiver for my son as a Christmas present. The receiver is approximately $350 and includes installation. On Black Friday I made the purchase, along with a 3 year warranty and after I paid i was notified that no installation appointments are available. Naively I assumed that I would be able to schedule an appointment in the future if I communicated with an individual. I have a 7 page convo via the Best Buy chat feature and was able to do what I had already done on my own - 2 hours I will never get back. During the chat period I was also disconnected from the store three times. Today I went into the store and after speaking to 4 separate people a young man told me he could set up an appointment for me. However before setting up the appointment he told me that in addition to the $350 receiver I would have to purchase approximately $600 work of additional items including $260 worth of software. I do believe that the lure of "free" installation is false advertising. Further, had I been able to purchase online with the "free" installation appointment who knows what it would have cost me when I went to have installed - $600. Not sure what I will do but I can say that, having purchased many items from Best Buy, I am extremely disappointed with their advertising and customer service.