I purchased a Hisense 100” TV and SANUS Elite Wall Mount under order BBY01-806996965417, scheduled for delivery on 11/30/2024, with installation on 12/3/2024. From the start, the order process and customer service were unacceptable. First, I noticed the wall mount wasn’t included in the delivery with the TV. After contacting customer service, I was told the order was “placed wrong” and instructed to pick up the mount in-store, as shipping would delay it. I went to the store on 11/29/2024, despite ordering online to avoid this inconvenience. On the delivery day, I took the day off work and was informed the delivery window was 11 a.m.–3 p.m. At 2:15 p.m., I called to confirm status and was assured I’d get a call 30 minutes before delivery. At 3:15 p.m., I was informed the delivery was canceled because “the driver had to go home.” Later, I was told conflicting reasons, including that the TV was “too big.” Despite repeated calls to customer service, I was told to “wait for an email” to reschedule, which never came. Finally, on 12/1/2024, I received a text and call from a third party rescheduling delivery for 12/12/2024, 12 days late. Each interaction with customer service has been unhelpful, with broken promises, no callbacks, and no clear resolution. I have fully paid for this product and service but have yet to receive the TV or a clear timeline for delivery. I expect immediate action to deliver the TV, an explanation for these delays, and compensation for the inconvenience caused. This experience is unacceptable, and I feel ignored by Best Buy.