Subject: Complaint Regarding TV Delivery and Installation Delays - Best Buy Store, Richmond, TX Date of Purchase: November 19, 2024 Store Location: Best Buy, 5340 W Grand Pkwy, Richmond, TX 77406 Key Issues: 1. Missed Delivery on November 22: • Delivery and installation were scheduled for November 22. • I stayed home all day, but no one arrived. • When I visited the store that evening, the manager and technical support team promised delivery on November 27. 2. Missed Delivery on November 27: • I took another day off from work to wait for the delivery. • On the 27th, I received a message to reschedule again. • Upon calling, I was informed the new delivery date would be December 5. 3. Store Response: • When I revisited the store, the manager refused to take responsibility. • The only solution offered was to cancel the order. Impact: • Time Loss: Two full days wasted waiting at home. • Work Impact: Loss of professional productivity. • Mental Stress: Unjustified frustration caused by lack of communication and accountability.