We bought a refrigerator at Best Buy, as our existing fridge had died.great price on the perfect refrigerator, but it couldn’t be delivered for 8 days. Not what we wanted, but we took it. A few days later I got a series of texts telling me that I needed to schedule my delivery. But, when I clicked through it showed conflicting information … both a statement that we needed to schedule as well as the schedule date that was already arranged. A day or two later I got another text telling me my delivery date was changed… 4 days further out. No explanation and no apparent concern that we didn’t have a working fridge in the house. Lots of phone calls and no clarification. Finally, after an email to the CEO, I got a call from someone in the Escalation Department. She explained that the fridge that was supposed to come to us from the LA area was no longer available due to a mix up on their end, and our fridge was in Phoenix. She guaranteed me it was there, but couldn’t move up the delivery… they were allowing 7 days to move it 400 miles. 3 days later we got another barrage of mixed message texts and this time the escalation specialist wouldn’t call me back. I finally got someone who told me it was going to be late and we needed to reschedule out another 4 days. Now the questionable delivery would be on the same day we were hosting a dinner party. After buying a different refrigerator at Costco, to be delivered in 3 days, we went back the store and canceled our purchase. And, with that, I have walked out of a Best Buy for the last time.