Frustrating Experience with Price Match Policy
I recently attempted to purchase a SanDisk Extreme SSD from BestBuy.com listed at $149.57. Before placing the order, I checked Amazon and found the exact same product (same model number SDSSDE61-2TOO-G25 and UPC code 619659184674) for $119.99. Since Best Buy advertises a price match guarantee with competitors, I expected they would honor it.
I called customer service, and after being placed on hold for over 10 minutes, I was told they would not match the price. No clear reason was given, and I couldn’t find anything in their policy that excludes sale prices from competitors. It felt like a waste of time — both for me and the representative — when the policy should be clearly communicated upfront.
If Best Buy won’t honor their own price match promise in such straightforward situations, it’s misleading and disappointing.
3 weeks ago
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