Best Buy has the absolute worst customer service EVER. I purchased a laptop from Best Buy through their eBay storefront on 06/26 and paid for overnight delivery. I knew it wouldn't ship until 06/27. When my order updated its tracking on 06/27, they sent it out as regular standard delivery, which would take over a week to arrive. When I called and asked, I got hung up on 2 times, and the last time, the only thing I was told was that I would receive a refund of the overnight delivery but that would take 5-7 business days more after the delivery but would give me no email, confimation number or anything to actually confirm this. I spent 2k on a laptop for work and paid the overnight charge as I NEEDED this computer for my freelance work, and Best Buy took my money and lied to me, and now I'm left wondering if I will still retain a client for my freelance work because I can't work on their project.
1 month ago
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