I feel sorry for the best buy employees. Corporate does not put the time or money into them to train appropriately, then this turns into big problems with customers. I purchased an in wall A/C unit n was told it could be installed, the unit was delivered by UPS n sat in my car port for 2 weeks, then the installer arrived and informed me they could not install because they are not allowed to weatherize. Why would a company say they can install but just kidding, you didn't prep and weatherize the area first. Then when it came time to deliver and install my refrigerator, just kidding, we cant do that either cause we are not allowed to remove the doors on the old frig to get it out of the house. When i made these purchases i was not told of any stipulations . I am a 64 year old single woman on disability and disgusted with this entire scenario......shame on you BestBuy!