Absolutely unacceptable experience at Best Buy Pembina in Winnipeg. I went in to order an electric scooter that was listed as online only. It seemed convenient, the associate even confirmed there were 8 in stock. I paid a down payment, was told the item would arrive in three days, and that I’d receive a tracking number once it was shipped. Fast forward 3 days, nothing. No item, no tracking number, no communication whatsoever. I called customer service and was informed that the order was being processed and would arrive within another 2 days. Same story, 2 days later. Called again with the same vague excuse. Days passed, and I still had no tracking number, no updates, and no email; it was just radio silence. Finally, one customer service agent admitted that there was a mistake; the item had never been in stock to begin with. At this point, I was beyond frustrated. I’d been lied to multiple times, fed excuses, and left entirely in the dark, all while they had my money. I went back to the store for a refund. Took a while even to get the manager’s attention. When I finally explained everything, she gave me absolutely no explanation, no apology, no compensation — just a cold, indifferent shrug, as if none of this mattered. No ownership. No empathy. Just a “not my problem” attitude. This was one of the most disappointing and infuriating retail experiences I’ve ever had. I’ll never shop at Best Buy again, especially not this location. I’ll take my business elsewhere, likely to Visions Electronics, where at least they’re honest and straightforward with their customers. If you value your time, money, and sanity, avoid Best Buy Pembina at all costs.