Best Buy advertises a product online at $179.00 ($20.00 cheaper than competitors) to hook you in to click on their website and then they charge you $199.99. When asking for an adjustment credit to my account at their store at 237 Cross Road in Cary, NC, the different staff and junior managers give you the run around, all trying to inconvenience you as much as possible with time delays, so you give up on your quest to get the proper adjustment to your account. When trying online to remedy the situation a 24/7 customer service number is always ready to hang up on you when they realize you are asking for your money back. What they are doing is not correct and it is called "False Advertising". I am sure we have laws to prevent this type of activity. I want Best Buy to refund my overcharge without delay.