If I ran my business like Best Buy, I would be applying for unemployment. Customer Service is basically non-existent. After 40 minutes on hold they either have an attitude or just hang up on you. Can you imagine treating customers like this...? The Union, New Jersey store is the worst. They have virtually no interest in helping the customer or even being apologetic. They don't even want to look up your order. Forget the in-store pick-up option. They advertise 45 minutes, but I have sometimes waited more than 24 hours to pick up my order (i.e., the next day). They must either have poor or no management skills, and workers with minimal training. My daughter's Girl Scout Troop is more organized than Best Buy! Save yourself a lot of frustration, and shop somewhere else.