I have tried for several months to get a hold of ANYONE at any of the 5 best buys in my area. Nobody has ever picked up. Prices are awful, the customer service is some of the worst I have ever experienced, and it's clear that I am not the only one with this experience. In the last 3 months I was ready and willing to give best buy over $2,000 of my hard earned money but I couldn't even spend it because no one ever answered me. It would be great to have something local that I could rely on but it's clear that from now on my best bet is to just order off of Amazon or B&H. I feel incredibly sorry for the underpaid kids that work in these stores and I hope the executives running this company lose every penny they've ever made. I will never shop at best buy again unless I am held at gunpoint.