I am so disappointed, I don’t know that I can in good conscience purchase from Best Buy again. I’ve been a faithful customer for many many years, since circuit city died and Best Buy came in as the Goliath they are. We purchased a new dishwasher in February of 2020, it was a Samsung. I won’t make that mistake again, but that’s only part of the story. The Samsung was on sale, it was an open box item. Little did I know. We were buying a defective model. This model was returned for some reason, and I believe we found out why. We just didn’t learn until after a while. The metal seal that holds the gasket in place on the bottom right corner came loose, so the bottom drawer would no longer slide in. It was rendered useless in a period of about 11 months. But hey, it happens, we were smart enough to purchase the geek squad warranty. So, I called them up and was greeted by a friendly voice, the gentleman offered me an exchange, all I had to do was go to the store and they’d replace it, like for like, since it was not repairable. Sadly, a simple exchange was not possible. They did have one in stock, but since we got a “deal” on the dishwasher, we were asked to pay the significant difference. We bought an open box, and since they didn’t have an open box one, we had to pay the retail price. After some discussion with the store manager, we opted to have them give a full refund while we decided what we were going to do. Well, we ended up buying a different dishwasher, a Bosch this time, one we’ve owned before and loved. It was on back order, so we had to wait for some time. They sent someone out to pick up the broken dishwasher, he was willing to install the new one, but.. it hadn’t arrived yet. I was frustrated, but oh well.. we moved on. We originally had a delivery date of 1/23/2021, but then the date was pushed to the 27th which was frustrating. We dealt with it. Today they delivered the dishwasher, only to find out the front door was dented in the upper left corner. They weren’t prepared to install since we hadn’t paid for it. But. When they took the other one, they were willing to install it free of charge? How does that make sense? I digress. Now we have a dishwasher that’s damaged, so we call for a replacement. Which is great! Except.. it’s no longer available. I can’t express enough my frustration. I am an elite plus member, and have been for many years. I’ve convinced many of my friends to make large purchases there, but I can’t do that anymore. They don’t stand behind their geek squad.