I am upgrading my home and wanted to purchase a few things from Best Buy. WOW, what a mistake this was. I ordered a refrigerator and a recliner. The refrigerator did not fit correctly and the person who delivered it said "you have 2 weeks to exchange it" sooooo I found one that would fit better and secluded a swap. The gentleman who came out to swap them out was very argumentative and kept telling me it would not fit correctly, and I should get a different refrigerator. After going back and forth about how this new one may not work, I was very frustrated and told him just to forget it. He said "really!" and I said "Are you F***ing kidding me. He ran out the door, I mean RAN and said we don't tolerate that language. I felt as though he did not want to do the work to swap them out. I wanted to cry at this point. GREAT customer service Best BUY! I bought the recliner from them and when it arrived the back of the chair was broken. I called to have them send UPS to pick up the chair, and they kept telling me to check my email for the information. This info never arrived. I went ahead and did the pickup with UPS and paid $12. I will never shop on the Best Buy website again! Thanks for the frustration!!!!