Wow, where do I begin? What an awful experience I have had with Best Buy. No wonder my local store went out of business and they are hurting. I purchased an LG refrigerator from them that was delivered on 3/28. The delivery guys dented the fridge, so BB agreed to give me a 10% discount that would process in 10-15 business days. Well, it is May 4, and I have no credit yet. They state they processed the credit on April 2, but when I called in mid April because I hadn't received it, I was then told I had an open item on my ticket so the refund from the 2nd was never processed and it would be reissued. Here I am in the beginning of May still with no refund, and BB says they issued a refund on the 2nd, that my Cap One must be holding it, they have done their part and I will not get any further credits. Cap One says they never hold credits, and now I have to dispute the charges in order to get a simple refund. Awful customer service and accounting of their mistakes! I wish I could give 0 stars!