6-15-2021 Best Buy : I have recently had electronics work performed on my two vehicles after I participated in your geek squad yearly program. And to my dissatisfaction there has been several issues that have been very problematic for me including ordering extra unneeded supplies then having to return them, making at least 6-8 different appointments on over a 3 month period for work that should have been performed on just two separate installation jobs, and finally theft of my property from the trunk of my car while in your care. On 3/16/2021 I placed an order online order number bby01-806435868145 and had it delivered to my home. I then set up an installation appt. For Friday 4-2-2021 at 4pm to have it installed. At the time of installation I was notified I may need to make another appt. To finish the install because your system did not allow enough time for the simple install. I said ok but I’d like to get it all done in one appt. The job was completed and I was happy. Then it was suggested to me that I could purchase a yearly geek squad membership that would allow for other installations free for other vehicles I own. I thought it to be a good deal and I joined in on it. I then brought in my dodge pu truck on Thursday 5/20/2021 to have a bass box installed. Additionally I set up an appointment for my Honda car for the day after to have my bass box put in that vehicle. However when I brought my truck in 5/20/2021 I was notified they would need more time so I agreed to use my next day appt set up for my car so my truck could get finished. Then on Friday 5/21/2021 I was notified my truck was mostly done but I would need to bring it in again to install one more amp. I agreed because I wanted to get my things completed. I again made another appt for my truck and when I got it back my phone did not work through my truck stereo to use Apple play. It had worked fine prior to this. I called and made yet another appt and after looking into your tech said” I forgot to hook up the front input jacks in the stereo” and I informed him that my amp cover was left off of my amp under the seat. He then readdressed this issue and was finishing it up when I picked up my truck. Prior to all of these appointments I went in and talked to your tech and we ordered about $1000 worth of parts and speakers for both vehicles. Then I made another appointment to get my car amps and speaker box installed. I brought in several amps I had for use on either of these vehicles and each time everything unused was returned to me until my last appointment with my car. Additionally I had to make 2 more appt to get the work done on my car which included install of the door speakers, bass box and two amps. Then on my last appt for the amp install I was called on Saturday the 12th of June 2021 that the amps I had were not enough power to run my speaker box. I told heime over the phone to use the mtx amp I had or one of the others I brought in. He then said they were not in there. I was confused at this point as to what he was talking about. He suggested I purchase a 4 channel amp he could install somewhere easily. He said it would sound good. I just wanted to get my car done and I didn’t understand just yet what all was going on. So I agreed to just do that and I purchased yet another amp. When I got my car back from your shop 3 of my amps that I brought in were missing. They were there in the trunk of my cat Friday the 11th of June, I even opened the trunk to show the guy everything they could use for the install. He said heime was dealing with it and he would wait for him on Saturday the 12th June when he did the install. I have received nothing but trouble, heartache, and inconvenience from your Springfield Oregon location because of this. I had to make several appt when in fact this should have been a simple 2 appt ordeal. One for my car and one for my truck. I ordered several items then had to return them and buy other things, when it was known ahead of time what I wanted done. And finally my property was stolen out of your shop and I was forced to buy another amp when I had several. So now let this serve as your notice that if I am not reimbursed for my stolen property and the cost of the amp I was forced to buy from you, I will sue Best Buy in court. You have 30 days to respond and make this good or I will litigate this matter. My stolen property was one mtx mono amp with a value around $150, one alpine power mono amp worth around $200, and one Rockford fosgate mono amp worth around $200. Additionally I want to be reimbursed for the amp I was forced to buy from you to complete the install because mine was stolen from your shop. After all this I noticed they broke my cup holder in my truck as well. Thank you Mark Braun