In January my 5-year-old Dell Laptop experienced a battery failure. Took it to Best Buy, where I bought it, to have a new one installed. Since my Geek membership had lapsed they convinced me it would be better in the long-run to sign up again and that would cover the cost of the battery replacement and any future problems. A few days later I retrieved the computer and happily took it home. Within a couple of weeks the dialog boxes indicating battery failure were back. I called the Squad (in India apparently) and they could not figure it out since the battery was new and said to just ignore the notices. Which I did. Then Monday I got the black screen of death and took it back to the store where I was told it would cost another $130 and 30 days to send it off. You could literally watch the battery drain bit by bit when unplugged. I then took it to an independent computer repair shop who discovered the battery cells were extremely swollen and would have exploded soon. Three days later I have a new battery. I don't know if my experience was due to deceit or rank incompetence on the part of the Geek Squad. All this to say I will NEVER set foot in a Best Buy ever again. If I could give negative stars I would.