Bestbuy now full of product scam. Buyers beware! I bought a new 18tb WD Easystore HDD in mid Apr 2021 on Bestbuy online for about $400+. However, the item I received was only 80GB. I called BB and let agent know what happened. The agent asked about the Product Part Number and Serial Number, both indicated to be a 18TB WD Easystore, which is only sold in Bestbuy, yet the volume was only 80GB. Agent provided a prepaid UPS shipping label and I shipped the return to Bestbuy. The return was delivered to Bestbuy on May 10th, 2021. Then I called BB multiple times, each time the agent told me it needed 10-15 days to process refund. By June 1st I called again and the agent sent an email confirming receipt of the product but move the receipt date to June 1st. On June 18 I called again and the agent started to say they received a product not sold by Bestbuy and refused to refund. They even created a fake UPS tracking to let me believe they shipped the item back to me. Shame on Bestbuy! By scamming their customers their fate is already the writing on the wall. I will take this matter to state consumer authority and even legal action if needed.