If no stars was an option thats what I would give, I ordered a fridge on the 20th of June, my first clue this was going to be a nightmare experience should have been the fact it wouldn't be delivered until July 12th, July 12 comes along no item no notification, then I am told it was damaged, so it would be the 16th, 16th comes around still no Item, then told it was arriving on the 26th, then no item again ,then told that it was arriving on 30th, so once the 30th came around, I decided to make sure I called every hour to verify that it was in fact being delivered on the 30th, they assured me it 100% was and that I should receive it by 9pm, my intuition told me it wouldnt be, and I was 100% right, so I call this morning to find out my order was cancelled, the best buy rep made the claim they sent the email early morning that it was cancelled, but could not tell me why they also insisted it was going to be delivered all the way up until 9pm on the 30th (remember I called every hour until 10pm) and the kicker is they cancelled my order and kept my money.