Ordered and paid for washer/dryer and chose delivery date. Got several reminders and confirmation texts/ emails about delivery date. On day of delivery got text and email stating out for delivery. However I got a call that the delivery driver had injured himself and I should disregard the out for delivery notification and call Best Buy to reschedule. I called to reschedule and got date 10 days later. 30 min later I got an email asking to schedule delivery. I called them up saying that I had already rescheduled. It seems the previous call amounted to nothing and I had to spend another hour getting it rescheduled. This time I was told that the dryer was on back order. I asked why I needed to deal with back ordering when supposedly my order was out for delivery and was only delayed by the driver’s injury. It’s not like I was placing a new order. No good answer. Rescheduled 23 days later. Then got a call again saying that the agent who rescheduled the delivery apparently didn’t do it right so I need to reschedule again. All day spent on the phone with incompetent customer service. I would avoid ordering from Best Buy at all costs